Call Center Agent

Summary

Join AnswerHero, a company specializing in message taking, appointment scheduling, and providing exceptional first impressions, as a Phone Operator. You will be the first point of contact for clients' customers, answering inbound calls promptly and professionally, gathering accurate information, scheduling appointments, and providing general client support. AnswerHero offers thorough training, opportunities for growth, a supportive team environment, and flexible remote work options. If you are a compassionate communicator with excellent verbal and written communication skills and a high school diploma or equivalent, apply now to become a trusted voice in the AnswerHero family. The position requires strong soft skills, attention to detail, dependability, and punctuality. Spanish proficiency is a plus.

Requirements

• Excellent verbal and written communication skills in English
• High school diploma or equivalent
• Strong soft skills — empathy, active listening, and professionalism
• Attention to detail and strong organizational habits
• Dependability and punctuality

Responsibilities

• Answering inbound calls promptly and professionally
• Gathering accurate information and taking clear, concise messages
• Scheduling appointments and providing general client support
• Following client-specific call-handling instructions and protocols
• Ensuring each caller has a helpful, courteous, and efficient experience

Preferred Qualifications

Spanish proficiency

Benefits

• Thorough Training Provided: No prior experience? No problem. We’ll prepare you to succeed
• Room to Grow: At AnswerHero, we believe great team members should have the opportunity to grow
• Supportive Team Environment: You’ll feel connected and appreciated from day one
• Meaningful Work: Every call you take has a direct impact on real business
• Flexible Setup: Remote-friendly options available across the U.S