Contact Center Agent

Summary

Join SmartFinancial, a top-rated workplace, as a Call Center Agent and contribute to a results-oriented sales team. You will make outbound calls, introduce products, and meet daily quotas while maintaining high customer satisfaction. This role offers competitive base pay plus commission, with top earners reaching $80-90k annually. SmartFinancial provides a fun, engaging culture with opportunities for advancement. The position requires sales experience and strong communication skills, while preference is given to candidates with call center experience. Enjoy a comprehensive benefits package including paid training, bonuses, and a set work schedule.

Requirements

• Must live in Utah
• Strong phone, computer, and communication skills
• Self-motivated & independent
• Ability to build rapport with customers in a fast-paced environment

Responsibilities

• Conduct 200+ outbound calls/day to prospective customers to introduce products and services
• Develop a thorough understanding of our product offerings to address customer inquiries effectively
• Encourage the customer to receive a competitive quote from a licensed agent
• Engage in warm calling strategies to build rapport with potential clients
• Meet or exceed daily call quotas while maintaining a high level of customer satisfaction

Preferred Qualifications

• 1+ years of sales experience
• Fast-paced call center experience

Benefits

• Competitive hourly rates plus uncapped incentives and performance bonuses
• Paid training
• Employee referral bonuses
• Extensive paid product training
• Daily/weekly cash giveaways
• Advancement opportunities - We love to promote from within!!
• Monday – Friday from 7:30am-4pm set shift schedule, great work life balance!