Contact Center Agent

Summary

Join SmartFinancial, a leading insurance marketplace, and become a Call Center Agent responsible for reaching out to potential customers, reviewing insurance product options, and connecting them with licensed agents. This role requires strong communication skills, a passion for technology sales, and the ability to engage customers effectively through warm calling techniques. The position offers competitive hourly rates plus uncapped commissions, paid training, full healthcare benefits, company-paid life insurance, 401k with company match, generous PTO and paid holidays, employee referral bonuses, extensive paid product training, daily/weekly cash giveaways, and advancement opportunities.

Requirements

• Strong verbal communication skills with the ability to articulate product benefits clearly
• Ability to work independently as well as part of a team in a fast-paced environment
• Ability to build rapport with customers in a fast-paced environment
• A positive attitude and resilience in handling objections or rejections during calls
• Must reside in the state of Nevada
• Must have in place high speed internet and a designated work area to take calls, we provide the equipment!

Responsibilities

• Conduct 200+ outbound calls/day to prospective customers to introduce products and services
• Develop a thorough understanding of our product offerings to address customer inquiries effectively
• Encourage the customer to receive a competitive quote from a licensed agent
• Engage in warm calling strategies to build rapport with potential clients
• Meet or exceed daily call quotas while maintaining a high level of customer satisfaction

Preferred Qualifications

Previous experience in sales, telemarketing, or technology sales is highly preferred

Benefits

• Competitive hourly rates plus incentives and performance bonuses
• Paid training
• Full healthcare benefits ( Medical, Dental, Vision)
• Company paid life insurance
• 401k with company match
• Generous PTO & paid holidays
• Employee referral bonuses
• Extensive paid product training
• Daily/weekly cash giveaways
• Advancement opportunities - We love to promote from within!!!