Call Center Agent

Summary

Join our growing team as a dependable and customer-focused Remote Call Center Agent! This full-time, remote position handles inbound and outbound calls, supporting customers across Member Services, Retention, Pre-Cancel Services, and Third-Party Collections. The role demands efficient and professional customer inquiry resolution, accurate documentation, and adherence to operational guidelines. Success requires maintaining performance metrics, including attendance and KPIs. A quiet, private workspace and specific technical requirements are mandatory for this position.

Requirements

• Fluent in spoken and written English
• Basic computer literacy and ability to navigate multiple applications
• Must pass a background check
• Professional communication skills and customer service aptitude
• 100% attendance required during the first 3 weeks of training
• A private, quiet, and secure workspace free from distractions
• No public or shared environments permitted during work hours
• Desktop or laptop computer (Windows 10 or 11 only; Mac and Chromebooks not supported)
• Dual Core 2 GHz processor (or better)
• Minimum 4GB RAM
• At least 80GB available hard drive space
• Monitor: 18” or larger, with a resolution of 1920x1080
• Wired keyboard and mouse (wireless peripherals not allowed)
• Wired headset with noise-canceling microphone
• Hard-wired high-speed internet connection (no Wi-Fi or satellite connections): Minimum download speed: 20 Mbps Minimum upload speed: 10 Mbps
• Firewalled router required (direct modem connections are not permitted)

Responsibilities

• Handle a high volume of inbound and outbound customer calls
• Resolve customer inquiries efficiently and professionally
• Document all call activity accurately using internal systems
• Adhere to all compliance and operational guidelines
• Maintain performance metrics including attendance and key performance indicators (KPIs)