Call Center Agent

Summary

Join HomeBuddy, a rapidly growing online home improvement platform, as a part-time, fully remote Call Center Agent. You will book appointments for homeowners interested in home renovations, contacting pre-qualified leads. Responsibilities include making calls, responding to emails and texts, updating client profiles, and providing excellent customer service. This role requires at least 3 years of call center and sales experience, native English fluency, strong communication skills, and proficiency with computer systems. HomeBuddy offers competitive compensation, performance incentives, paid training, and a remote-first culture. The position provides opportunities for growth and advancement to full-time employment.

Requirements

• The ideal candidate will have at least 3 years of experience working in a call center/ contact center
• English must be your native language (mother tongue) - excellent written and spoken communication is required
• 3 years of sales experience
• Detail-oriented, energetic and self-motivated, able to type efficiently and accurately
• Excellent communication skills, pleasant phone manners, excellent time-management skills, and the ability to multi-task several systems at once in a fast-paced environment
• Good computer skills required; ideally experience working with a CRM/Dialler software platform
• Goal-focused with a willingness to accept coaching and development
• Understand and strive to meet or exceed Call Center metrics/KPI’s by providing excellent customer service while adhering to standards and guidelines
• Be able to answer questions using the script provided
• Know how to explain difficult concepts in simple terms
• Be able to embrace a collaborative work environment and provide positive feedback to build a climate in which the team can succeed in bringing value and pride to their work

Responsibilities

• Calling people in U.S. and Canada who requested an appointment with one of the businesses we advertise (home renovation) and book an appointment for them in our scheduling system. You will only be contacting people who are actually interested in these services, so the rejection rate is pretty low
• Responding to emails, text messages, inbound calls and voicemail messages in a timely manner
• Adding notes to client profiles
• Engaging in active listening with customers, confirming or clarifying information; all while being able to maintain patience and professionalism throughout the call and accurately capture answers over the phone

Benefits

• Competitive compensation according to your skills, experience, and professional accomplishments
• 100% remote work
• Work in one of the most dynamic and fastest-growing industries
• Ambitious and challenging tasks with a high degree of responsibility and independence
• Multicultural environment
• Supportive, friendly, and professional team, which you can always rely on
• Paid training (school, events, conferences)
• Pay: $19 CAD/hour + monthly performance incentives
• Part Time Hours from 20 to 30 hours per week
• Opportunity for full-time employment based on performance
• Paid training and onboarding
• Remote-first culture focused on autonomy and support
• A fast-moving, collaborative team where your ideas matter