Call Center Agent

Summary

Join our team as a Remote Call Center Agent and provide exceptional customer support in both English and Spanish. This role requires strong communication skills, healthcare sales experience, and the ability to work independently in a remote setting. You will be responsible for handling outbound calls, converting leads into customers, addressing inquiries, and maintaining up-to-date knowledge of company offerings. We offer competitive rates, weekly payments, paid time off, paid holidays, free training, and a supportive community.

Requirements

• Must be bilingual in English and Spanish (verbal and written proficiency)
• Previous sales experience in the healthcare field is required
• Availability to work full-time on Eastern Standard Time (EST) hours
• Prior experience in sales or customer service with US-based companies
• Strong communication and interpersonal skills
• Self-motivated, dependable, and able to work independently in a remote setting
• Tech-savvy with experience using CRM platforms and call center software
• APPLICATION SOFTWARE KNOWLEDGEABLE/REQUIRED: Calendly, Zoho, Quickbooks Online

Responsibilities

• Handle outbound calls with professionalism, empathy, and efficiency
• Provide accurate information about products and services in both English and Spanish
• Convert leads into customers through effective communication and sales techniques
• Address customer inquiries, concerns and resolve issues promptly
• Maintain up-to-date knowledge of company offerings and industry trends
• Document interactions and follow-up activities in our CRM system
• Meet and exceed performance metrics and KPIs

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you