Call Center Agent I

Summary

Join Florida Medical Clinic Orlando Health as a Call Center Agent I and work remotely, with on-site training required. This full-time position involves handling a high volume of calls, scheduling appointments, resolving patient issues, and maintaining excellent customer service. The ideal candidate will possess strong communication and multitasking skills, along with a year of medical office experience (preferred). We offer competitive salaries, comprehensive benefits including medical, dental, vision, life insurance, 401k, paid time off, and opportunities for professional growth. No weekends are required. Must reside in Florida, preferably in the immediate Tampa Bay region.

Requirements

• High School Diploma or GED equivalent
• Strong team player
• Strong customer service orientation
• Basic computer proficiency
• Must be able to multi-task effectively

Responsibilities

• Answer assigned department/queue overflow calls
• Answer an average of 150+ calls daily
• Confirm patient information
• Make/cancel/reschedule appointments
• Monitor requests daily
• Maintain an organized and clean work area

Preferred Qualifications

A year of medical office experience

Benefits

• Employer Contributions to HSA high deductible plan
• Discounts at our medical facilities
• Cigna Open Access OAPIN & OAP plans
• Incentive based Wellness Programs
• Company sponsored Life Insurance with buy-up provisions
• Dental, Vision, Long and Short Term Disability, Accident & Illness policy options
• Paid Time Off and Holidays
• 401K plan with annual 3% Employer contribution after one year of employment
• Competitive salaries
• Retirement plans