EverService Holdings, LLC is hiring a
Call Center Intake Specialist in United States

Summary

The job is for an Intake Specialist at Alert Communications, a 24/7 live answering service for law firms. The role involves answering, classifying, and qualifying potential clients, providing excellent customer service, and meeting productivity goals. The company offers benefits such as remote work, medical, dental & vision insurance, 401K, employee assistance program, holidays & paid time off.

Requirements

• 2+ years of experience in a high call volume environment, with legal industry experience preferred
• Excellent written and verbal communications skills, specifically spelling and grammar
• Ability to read, write, and speak English fluently
• Ability to work weekends and holidays
• Type 30 wpm with 94% accuracy
• Computer proficiency skills and ability to work with multiple systems and monitors
• High-speed internet (at least 10 Mb upload and at least 30 Mb download)
• Capability to direct connect into your router/modem

Responsibilities

• Provide exceptional customer service to establish or maintain a relationship between our clients and their callers
• Input caller information accurately to properly classify the call
• Follow specific prompts to obtain detailed, fact-specific information from the caller
• Follow all account-specific instructions including scripted verbiage
• Complete all caller intakes accurately by following correct paths and instructions
• Identify and escalate priority issues accordingly
• Adjust communication style for each call, conveying confidence and empathy where appropriate
• Meet productivity goals
• Manage on-system time efficiently to maximize productivity
• Manage and record off-system time appropriately, honestly, and accurately

Preferred Qualifications

• Spanish bi-lingual is a plus
• Microsoft Suite proficient

Benefits

• Remote-First Environment
• Medical, Dental & Vision Insurance
• 401K
• Employee Assistance Program
• Holidays & Paid Time Off