Call Center Operations Administrator

Summary

Join Beyond Finance, a rapidly growing organization dedicated to helping people escape debt, as a Call Center Operations Administrator. You will ensure sales agents meet expectations, support customer inquiries, interpret sales metrics, and contribute to positive customer relationships. This role requires experience in inside sales, CRM (preferably Salesforce), and data analysis. Excellent communication and teamwork skills are essential. Beyond Finance offers a collaborative work environment and benefits including health, dental, and vision insurance; generous PTO and parental leave; 401(k) matching; merit advancement; and career development opportunities.

Requirements

• 1-2 years experience supporting inside sales environment
• Experience working in a CRM, preferably Salesforce
• Basic experience in Excel or Google Sheets
• Experience supporting a team
• Forward looking thinker, who actively seeks opportunities and proposes solutions
• Highly resourceful team-player, with the ability to also be effective independently
• In-depth understanding of sales principles and customer service practices
• Excellent communication skills
• Analytical and multitasking skills

Responsibilities

• Provide day to day auditing and review sales agents call recordings
• Find discrepancies in sales process and provide reporting
• Provide data to help the sales management team
• Monitor performance indicators
• Manage sales tracking tools and report on important information

Benefits

• Considerable employer contributions for health, dental, and vision programs
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program
• Merit advancement opportunities
• Career development & training