Call Center Representative

Summary

Join Legacy Restoration, a leader in residential home exterior renovation, as a remote Sales Representative! This work-from-home position offers a competitive hourly wage plus commission and bonuses. You will be responsible for handling inbound sales calls, scheduling appointments, resolving customer issues, and entering data. The ideal candidate possesses 2-4 years of call center experience, excellent communication skills, and a results-oriented mindset. Legacy Restoration provides a supportive and growth-oriented work environment with opportunities for professional development and community involvement.

Requirements

• 2 – 4 years of Call Center experience in – Sales, Customer Service, Collections or Telemarketing
• An upbeat personality that is driven for success
• Demonstrates a high level of integrity by doing the right thing every time
• The ability to establish rapport and credibility with customers and peers while using a pleasant voice and maintaining composure
• The ability to persuade and educate customers on the benefits of Legacy products while closing the sale and scheduling their appointment
• Knowledge of computer and telephone systems - Microsoft and CRM
• The ability to read and utilize optional scripting in a conversational manner
• Be receptive to constant coaching and feedback
• Must be results and goal-oriented
• Ability to work in a fast-paced environment
• High-Speed Internet (minimum requirement 100 Mbps download)
• Windows Operating System
• I5 computer processor with 8GB of ram
• Printer/Scanner
• Computer or Laptop with a camera and speakers
• USB Headset

Responsibilities

• Use professional communication etiquette and listening skills to answer a variety of inbound sales calls, effectively and compassionately guiding customers and scheduling appointments
• Communicate appropriately in both a scripted and non-scripted environment, with the ability to have an impromptu and authentic conversation that builds rapport by focusing on each customer's specific needs
• Provide solutions to resolve customer complaints and concerns over the course of the call (applying persuasion techniques to influence as appropriate) -- always presenting the most accurate product and service information
• Maintain professional composure when actively asking customers for the sale
• Enter data into the system in real-time, editing for accuracy during the call
• Respond to incoming e-mail correspondence in an articulate and comprehensible manner that enhances the overall customer experience

Preferred Qualifications

• I7 computer processor
• 12gm ram

Benefits

• Hourly wage: $15/hour, plus commission and bonuses
• Work schedule: Monday through Friday 9.30 am through 6pm CST
• Remote work