Call Center Representative
Legacy Restoration
π΅ $31k-$37k
πRemote - United States
Please let Legacy Restoration know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join Legacy Restoration, a leader in residential home exterior renovation, as a remote Sales Representative! This work-from-home position offers a competitive hourly wage plus commission and bonuses. You will be responsible for handling inbound sales calls, scheduling appointments, resolving customer issues, and entering data. The ideal candidate possesses 2-4 years of call center experience, excellent communication skills, and a results-oriented mindset. Legacy Restoration provides a supportive and growth-oriented work environment with opportunities for professional development and community involvement.
Requirements
- 2 β 4 years of Call Center experience in β Sales, Customer Service, Collections or Telemarketing
- An upbeat personality that is driven for success
- Demonstrates a high level of integrity by doing the right thing every time
- The ability to establish rapport and credibility with customers and peers while using a pleasant voice and maintaining composure
- The ability to persuade and educate customers on the benefits of Legacy products while closing the sale and scheduling their appointment
- Knowledge of computer and telephone systems - Microsoft and CRM
- The ability to read and utilize optional scripting in a conversational manner
- Be receptive to constant coaching and feedback
- Must be results and goal-oriented
- Ability to work in a fast-paced environment
- High-Speed Internet (minimum requirement 100 Mbps download)
- Windows Operating System
- I5 computer processor with 8GB of ram
- Printer/Scanner
- Computer or Laptop with a camera and speakers
- USB Headset
Responsibilities
- Use professional communication etiquette and listening skills to answer a variety of inbound sales calls, effectively and compassionately guiding customers and scheduling appointments
- Communicate appropriately in both a scripted and non-scripted environment, with the ability to have an impromptu and authentic conversation that builds rapport by focusing on each customer's specific needs
- Provide solutions to resolve customer complaints and concerns over the course of the call (applying persuasion techniques to influence as appropriate) -- always presenting the most accurate product and service information
- Maintain professional composure when actively asking customers for the sale
- Enter data into the system in real-time, editing for accuracy during the call
- Respond to incoming e-mail correspondence in an articulate and comprehensible manner that enhances the overall customer experience
Preferred Qualifications
- I7 computer processor
- 12gm ram
Benefits
- Hourly wage: $15/hour, plus commission and bonuses
- Work schedule: Monday through Friday 9.30 am through 6pm CST
- Remote work
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Please let Legacy Restoration know you found this job on JobsCollider. Thanks! π