Call Center Representative

Summary

Join Legacy Restoration, a leader in residential home exterior renovation, as a remote Sales Representative! This position offers a competitive hourly wage plus commission and bonuses. You will be responsible for handling inbound sales calls, scheduling appointments, resolving customer issues, and entering data. The ideal candidate possesses 2-4 years of call center experience and excellent communication skills. This work-at-home opportunity provides a flexible schedule (Monday-Friday, 9:30 am - 6 pm CST) and a supportive work environment focused on growth and community involvement. Legacy Restoration values its employees and offers a culture of excellence, accountability, and professional development.

Requirements

• Have 2 – 4 years of Call Center experience in – Sales, Customer Service, Collections or Telemarketing
• Possess an upbeat personality that is driven for success
• Demonstrate a high level of integrity by doing the right thing every time
• Have the ability to establish rapport and credibility with customers and peers while using a pleasant voice and maintaining composure
• Have the ability to persuade and educate customers on the benefits of Legacy products while closing the sale and scheduling their appointment
• Have knowledge of computer and telephone systems - Microsoft and CRM
• Have the ability to read and utilize optional scripting in a conversational manner
• Be receptive to constant coaching and feedback
• Be results and goal-oriented
• Have the ability to work in a fast-paced environment
• Have High-Speed Internet (minimum requirement 100 Mbps download)
• Have a Windows Operating System
• Have an i5 computer processor with 8GB of ram
• Have a Printer/Scanner
• Have a Computer or Laptop with a camera and speakers
• Have a USB Headset

Responsibilities

• Use professional communication etiquette and listening skills to answer a variety of inbound sales calls, effectively and compassionately guiding customers and scheduling appointments
• Communicate appropriately in both a scripted and non-scripted environment, with the ability to have an impromptu and authentic conversation that builds rapport by focusing on each customer's specific needs
• Provide solutions to resolve customer complaints and concerns over the course of the call (applying persuasion techniques to influence as appropriate) -- always presenting the most accurate product and service information
• Maintain professional composure when actively asking customers for the sale
• Enter data into the system in real-time, editing for accuracy during the call
• Respond to incoming e-mail correspondence in an articulate and comprehensible manner that enhances the overall customer experience

Preferred Qualifications

• Have an i7 computer processor
• Have 12gm of ram

Benefits

• Hourly wage: $15/hour, plus commission and bonuses
• Work schedule: Monday through Friday 9.30 am through 6pm CST
• Remote work