Customer Service & Sales Agent

Summary

Join Cennox as a remote Customer Service & Sales Agent, providing first-level support to customers and field service technicians. You will handle inbound and outbound calls, upselling products and services while resolving customer issues and handling accounting and invoice matters. Success in this fast-paced role requires multitasking, effective communication, and problem-solving skills. The position involves working various shifts within a 24/7 call center environment. Cennox offers competitive pay, PTO, comprehensive health benefits, and a 401k plan.

Responsibilities

• Handle inbound and outbound calls, upselling products and services to clients to ensure profitability
• Resolve customer-related issues and concerns
• Handle accounting and invoice-related issues
• Ensure that client issues are handled appropriately the first time to avoid/minimize client call backs
• Other duties as assigned by management

Preferred Qualifications

• Demonstrate PC proficiency in MS Office and web-based applications
• Ability to learn specialized software programs and navigate company databases
• Familiarity with standard office equipment
• Ability to type 40wpm
• Excellent oral and written communication skills with ability to present data efficiently
• Strong organizational and multi-tasking skills
• High level of attention to detail
• Possess an entrepreneurial spirit, have an upbeat and enthusiastic personality, and be a “people person”
• Display relationship-building skills
• Ability to be a team player

Benefits

• Competitive Pay
• PTO Package and Paid Holidays
• Comprehensive Health, Dental, and Vision Insurance
• HSA and FSA Health Care Accounts
• 401k Savings Plan with Employer Match
• Company Paid Life Insurance