Sago is hiring a
Call Center Supervisor

Summary

The Cell Center Supervisor (Recruiting Supervisor) is responsible for training, preparing, and supporting call center staff, monitoring their performance, enforcing policies, and preparing reports. They should have multi-tasking, analytical, leadership, communication, organizational, computer, conflict resolution, teamwork, problem-solving, and dependability skills. The candidate requires a High School Diploma or equivalent, 0-6 months experience in a call center/customer service environment, and 1-year Supervisory experience.

Requirements

• High School Diploma or equivalent
• 0-6 months experience in a call center/customer service environment
• 1-year Supervisory experience

Responsibilities

• Training, and preparing call center staff to respond to questions and complaints and troubleshoot problems and challenges
• Ensuring staff understand and comply with all call center objectives, performance standards, and policies
• Answering staff questions regarding best practices or difficult calls
• Filtering call lists and mapping survey responses to increase production for Recruiters
• Monitoring and evaluating Recruiter performance including coaching, counseling and collaborating around recruitment processes
• Enforcing policies & procedures
• Preparing reports and analyzing data to assist management as they determine goals
• Working with other supervisors and management team members to support staff and maximize client satisfaction
• Ensuring the teams are AE compliant

Preferred Qualifications

Other duties as assigned