Winona is hiring a
Call Center Technician

Summary

Winona is seeking a remote Call Center Technician to provide administrative support and serve as a liaison between the call center and other departments. The role requires strong organizational skills, excellent communication abilities, and a problem-solving mindset. This position can be full-time or part-time.

Requirements

• Previous experience in a call center or customer service environment preferred
• Demonstrated experience with JustCall, Twilio, and Calendly platforms
• Excellent verbal and written communication abilities
• Proficient in using computer systems and software applications
• Ability to multitask and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Detail-oriented and accurate
• Reliable high-speed Wi-Fi and a personal laptop
• This position requires availability between 8 AM to 4 PM Eastern time / Central time

Responsibilities

• Assist call center representatives with various administrative tasks such as data entry, filing, and report generation
• Manage and coordinate scheduling and appointment confirmations for patients
• Provide general support to the call center team to ensure smooth operations
• Effectively communicate patient needs and requests to relevant departments, such as scheduling, billing, or clinical teams
• Coordinate with other departments to ensure timely resolution of patient inquiries and issues
• Serve as a point of contact for call center representatives regarding technical difficulties
• Collaborate with the development team to identify, report, and track technical issues impacting call center operations
• Communicate technical issues and their impact to the call center team in a clear and concise manner
• Assist in testing and implementing new technical solutions to improve call center efficiency
• Troubleshoot technical issues and provide solutions or escalate as needed
• Identify opportunities to improve call center processes and workflows
• Analyze data to identify trends and patterns related to technical issues

Benefits

• Work wherever you choose
• Unlimited PTO (full-time)
• Non-working holidays per country of residence
• Pro-rated 13th-month bonus in select regions
• Referral bonuses
• Financial support for online courses
• Fun and casual work environment
• Employee engagement activities and virtual gatherings
• We are a diverse, global team!