MARA is hiring a
Field Application Engineer I

Summary

The job is for a Field Application Engineer at Marathon Digital Holdings in the Bitcoin Mining industry. The role involves supporting customers, deploying and optimizing firmware, providing technical support, and staying updated on Bitcoin mining technology trends.

Requirements

• Experience with VPN configuration
• ASIC Technician or Data Center experience
• Familiarity with Bitcoin mining hardware
• Excellent problem-solving and troubleshooting skills
• Strong communication and interpersonal skills
• Willingness and desire to travel up to 35% of the time
• A solution mindset
• Self-motivated with a desire to maximize their impact on the team
• Ability to write simple python and shell scripts

Responsibilities

• Take primary and secondary support roles on customer pilots
• Provide top-class customer support via inbound and proactive customer interactions
• Implement and optimize firmware for Bitcoin mining hardware
• Provide technical support and troubleshoot customer issues
• Drive firmware deployment and optimization across mining fleets through demos, technical calls, and customer pilots
• Manage key accounts in support of the Director of Customer Success as assigned
• Collaborate with teams to ensure smooth integration of firmware solutions
• Monitor and maintain firmware performance and reliability
• Provide detailed executive summaries of firmware performance across client fleets
• Develop and update documentation for firmware deployment and troubleshooting
• Stay updated on Bitcoin mining technology trends
• Attend conferences and staff booths as needed

Preferred Qualifications

• Experience in the Bitcoin Mining or HPC industry (preferred)
• Understanding of ASIC firmware for Bitcoin mining (preferred)
• Experience with remote firmware deployment and support (preferred)
• Familiarity with customer success tools (ZenDesk, CRMs, Teams, Slack, Office 365, Loom, TeamViewer, and Telegram) (preferred)

Benefits

• Competitive salary and benefits
• Opportunity to work with cutting-edge technology
• Collaborative and innovative environment
• Career growth opportunities