Canvas Learning Management System Specialist

Summary

Join Generation, a global nonprofit, as a part-time Canvas LMS Specialist for an 8-month maternity leave cover (mid-May 2025 to mid-January 2026). This critical role ensures seamless operation of our Canvas LMS, supporting engaging online learning experiences globally. You will manage and resolve LMS incidents, deliver training, collaborate with teams, and enhance LMS functionalities. The position requires extensive Canvas LMS expertise, strong troubleshooting, excellent communication, and project management skills. The ideal candidate is detail-oriented, adaptable, and able to quickly learn and document processes effectively. This role offers the chance to support a global organization's online learning initiatives.

Requirements

• Extensive Canvas LMS expertise: Proven ability to manage and optimize Canvas LMS environments as a root account administrator, with a strong understanding of its features and functionalities
• Strong troubleshooting and problem-solving: Demonstrated ability to diagnose and resolve technical issues within Canvas LMS, minimizing disruption to users
• Excellent communication and relationship management: Excellent skills in explaining technical concepts to diverse audiences and collaborating effectively with internal and external stakeholders
• Project management: Ability to plan and execute several complex projects and manage fluctuating LMS support needs
• Documentation and knowledge management: Ability to create clear, concise documentation and communications, adapted to various audiences
• Attention to detail and professionalism: Commitment to accuracy and professional standards
• Independence and adaptability: Ability to quickly learn new systems and work independently, adapting to changing priorities and the new role with minimal onboarding
• Availability during Americas hours: Ability to work during regular Americas business hours (EST/CST/MST/PST)
• Availability for upskilling in mid May 2025
• Ability to transition into the role quickly
• Ability to prepare handover documentation for the re-transition in January 2026

Responsibilities

• Manage and resolve global LMS incidents and country-specific challenges
• Maintain LMS documentation including best practices, online learning resources, and global Canvas courses
• Ensure smooth functioning of the LMS, including building and maintaining the Canvas Features & Updates Tracker and sharing regular updates with global and local contacts
• Liaise with Canvas LMS directly for issue resolution
• Organize meetings and proactively manage related action items
• Collaborate with global and local teams on LMS-related projects
• Effectively manage multiple concurrent projects, seamlessly transitioning between business-as-usual tasks, providing user support, and contributing to special projects
• Represent the online learning function both internally and externally
• Create and maintain clear, concise documentation for projects, issues, and processes
• Support LMS tool/platform pilots, collect feedback, and track updates
• Manage and provide support for LTI tools (DesignPlus, H5P, Ally, Lucid)
• Design and lead upskilling sessions and content for global and local teams and contractors
• Support the organization of monthly Canvas Country Contact (CCC) meetings
• Audit content for best practice alignment and support countries with integration via consulting, upskilling, and resource roll-out
• Support tool and course pilots, analyze feedback & results, and track progress
• Participate in the Accessibility Allies group to ensure continuity

Preferred Qualifications

• Proficiency in Canvas LTIs (DesignPlus, Ally, H5P, Lucid)
• Knowledge of online learning best practices and WCAG standards
• Data analysis skills (using Canvas LMS and related tools)
• Experience with global teams and cross-cultural working environments
• Familiarity with Generation's programs and the Global Curriculum & Instruction team (preferred)