Remote Care Center Unit Coordinator

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Empassion Health

πŸ’΅ $29k-$33k
πŸ“Remote - United States

Job highlights

Summary

Join Empassion, a rapidly growing healthcare startup, as a Care Center Unit Coordinator! You will play a vital role in supporting business operations and team leadership, focusing on improving the lives of seniors with serious illnesses. This remote position requires managing incoming calls, handling administrative duties, and collaborating with clinical and non-clinical colleagues. You'll need 3+ years of healthcare experience and strong communication skills. Empassion prioritizes a supportive and growth-oriented work environment with a focus on autonomy and flexibility. The position offers competitive hourly pay and the opportunity to contribute to a meaningful mission.

Requirements

  • 3+ years of experience in a healthcare environment
  • A high attention to detail in the work you deliver
  • You are comfortable navigating multiple different technology platforms
  • You have a can-do attitude and a strong sense of personal accountability to deliver results
  • You are detail oriented and passionate about the work you do while delivering results
  • You are an excellent communicator and respectful of your colleagues, and you thrive in a fast-paced team environment
  • You have experience and comfort with working in ambiguous, often changing and high growth environments
  • You are compassionate and caring in your communication with patients and seek to help solve problems and resolve concerns

Responsibilities

  • Collaborate and maintain strong relationships with clinical and non-clinical colleagues within the care center
  • Manage uploading completed clinical documentation
  • Manage administrative intake of phone calls, electronic messaging and routing of patient and client needs to appropriate members of the care center
  • Responding to patient and provider questions (both telephonically and electronic messaging) coming in to the care center
  • Conduct satisfaction surveys with patients and families under care of the care center
  • Support care center team to maximize productivity and delivery of care to patients and providers
  • Answer and route incoming calls from patients, family members, primary care providers and specialty care providers
  • Handle general administrative duties including, but not limited to: answering incoming calls, answering patient/provider questions, routing calls to care center team, navigating our platform and uploading/downloading documents in an EMR

Preferred Qualifications

  • Experience as a hospital or clinic health unit coordinator in a fast paced environment
  • Bilingual

Benefits

  • $14 - $16 an hour
  • Remote work

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