Remote Care Coordinator

Summary

Join Empassion, a rapidly growing healthcare startup, as a Care Coordinator! In this fully remote role, you will work directly with patients, providers, and families in our palliative care program. Your responsibilities include enrolling patients, connecting them with providers, ensuring high-quality care, and acting as a trusted resource. You will be part of a supportive Central Operations team and receive in-depth training. We are seeking someone with a compassionate nature, strong communication skills, and at least two years of relevant experience in customer service or healthcare. Empassion prioritizes asynchronous work but maintains regular team communication via Zoom and Slack.

Requirements

• Minimum 2+ years of relevant work experience in a customer service call center or healthcare
• Basic understanding of healthcare
• Comfortable working with technology and in a dynamic, startup environment
• Secure Wi-Fi connectivity

Responsibilities

• Help patients understand the value of palliative care
• Enroll patients in the program and connect them to palliative care providers
• Answer questions that patients, caregivers, and providers have about palliative care or the program more broadly
• Document patient encounters and triage any patient needs to their care team
• Follow up with patients to ensure they are receiving high-quality care from Empassion’s network of providers
• Collaborate on process improvement

Preferred Qualifications

• Caring and compassionate, social work or other people-centered background
• Enthusiastic about providing an outstanding experience for Empassion Health’s patients and their caregivers
• Passionate about making a change in the healthcare experience: you love to serve and make a difference, and you go the extra mile for patients
• Empathetic and well-spoken: you enjoy speaking with patients on the phone and possess strong communication skills
• Bilingual in Spanish and English

Benefits

• Fully remote position
• In-depth training and resources
• $18 - $20 an hour