Care Coach

Summary

Join Maven Clinic's award-winning team as a mission-driven Health Coach, providing exceptional care to members. You will utilize coaching frameworks to set SMART goals, conduct appointments, and manage member care plans. Responsibilities include coordinating care, monitoring health data, and collaborating with providers. The role requires health coaching experience, strong communication skills, and a health coaching certification. Preferred qualifications include experience in family planning and a clinical background. Maven offers a comprehensive benefits package including health insurance, paid parental leave, professional development opportunities, and a 401k match.

Requirements

• 1- 2+ years experience in health coaching
• Ability to remain flexible with changes and have a growth mindset
• Ability to communicate with patients empathetically in writing and verbally, and passionate about creating a positive member experience with optimal outcomes
• Experience achieving KPIs relevant to patient outcomes, including opt-in rates, follow-up adherence and member satisfaction
• Health coaching certification (NBC-HWC or ICF), or personal training certification
• Proficiency in navigating new technologies and systems as part of working on a remote team

Responsibilities

• Conveying the benefits of the Maven platform and engaging in care coaching to our Maven members, optimizing opt-in rates for care programs
• Utilizing coaching framework and principles to drive the creation of SMART goals with members, assuming responsibility for adherence and refinement of goals within Maven’s clinical program design
• Conducting introductory and follow-up appointments in succession, establishing a longitudinal relationship through outreach and caseload management
• Adhering to clinical program guidelines and protocols, utilizing motivational interviewing skills and knowledge of behavior modification techniques to influence behavior change and promote optimal outcomes
• Moving fast to assess member knowledge and barriers, using a personalized approach in providing health education to members of varying ages, backgrounds, cultures and literacy levels
• Collaborating with providers of the member’s care team, incorporating recommendations to update and manage member care plans
• Remotely monitoring member health data and activities, leading with data and following protocols and procedures to take action
• Ensuring seamless access to care through coordination of care within the Maven digital network as well as in-person networks and providing hand-offs to external parties as needed
• Embracing a continuously learning mindset by participating in and leading efforts to improve quality of care and clinical outcomes
• Acting as a team player and providing coverage to ensure all members across the Maven platform receive appropriate care and responses when needed
• Collaborate closely with cross-functional stakeholders across our Care Delivery, Customer Support, Provider group, Product, and Clinical Innovation teams
• Anticipate and address member’s social determinants of health needs
• Any other duties as assigned

Preferred Qualifications

• Experience in family planning and maternal-child health areas such as pregnancy and fertility, specifically serving high-risk members
• Clinical practice background in nursing or behavioral health
• Experience in a start-up or fast-paced environment with ability to navigate systems quickly and adapt to change
• Comfort with technology tools like Google suite, CRM platforms, EHRs, and Zendesk

Benefits

• Employer-covered health, dental, and insurance plan options
• Generous PTO
• Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics
• Whole-self care through wellness partnerships
• Weekly breakfast, lunch, and get-togethers
• 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
• Annual professional development stipend and access to a personal career coach through Maven
• 401K matching for US-based employees (immediately vesting)