Continuous Care Coach

Summary

Join Lumata Health as a Continuous Care Coach and contribute to our mission of combating preventable blindness. This fully remote position involves assessing, coordinating, and managing the care needs of patients with chronic eye diseases. You will work closely with patients, their families, and healthcare providers to develop personalized care plans. Top candidates will enthusiastically interact with patients, providing encouragement and support. The role requires experience in eye care and relevant certifications. Lumata Health offers a comprehensive benefits package, including medical, dental, vision, and life insurance, paid time off, and a 401(k). We foster a dynamic, inclusive, and supportive remote work environment.

Requirements

• 2+ years of work experience in eye care
• Certified Ophthalmic Technician (COA) or Certified Ophthalmic Technician (COT/COMT)
• Ability to work in a team environment with very little supervision
• Outstanding communication skills, both written and verbal
• Excellent organizational skills
• Excellent customer service
• Ability to work remotely with reliable WIFI access
• Must have a home office or HIPAA-compliant workspace
• Ability to work during times that individuals are most likely to engage

Responsibilities

• Communication and engagement with patient, family members, guardian or caretaker, surrogate decision makers, and/or other professionals regarding aspects of care
• Communication with home health agencies and other community services utilized by the patient
• Collection of health outcomes data and registry documentation
• Patient and/or family/caregiver education to support self-management, independent living, and activities of daily living
• Assessment and support for treatment regimen adherence and medication management
• Identification of available community and health resources
• Facilitating access to care and services needed by the patient and/or family
• Ongoing review of patient status, including review of laboratory and other studies not reported as part of an E/M service
• Development, communication, and maintenance of a comprehensive or disease-specific care plan

Preferred Qualifications

Proficient with Electronic Medical Record (EMR) systems

Benefits

• Medical insurance for full time employees
• 8 paid holidays
• Discretionary time off (DTO)
• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance
• Employee Wellness Program