Care Coordinator

Summary

Join Empassion, a rapidly growing healthcare startup, as a Care Coordinator/LPN! This fully remote position involves managing day-to-day functions within our palliative care program. You will interface with patients, providers, and families, educating patients, scheduling appointments, and ensuring proper documentation. The role requires strong communication, multitasking, and clinical experience. Empassion offers in-depth training and resources. We prioritize asynchronous work but maintain regular team communication via Zoom and Slack. This position offers a competitive hourly rate.

Requirements

• Minimum 3+ years as an LPN
• Minimum 3+ years of reading and updating clinical notes
• Minimum of 1+ years of relevant work experience in a customer service call center
• Able to receive calls from patients, caregivers, and providers
• Bring with you strategic thinking to get the job done
• Enthusiastic about providing an outstanding experience for Empassion Health’s patients and their caregivers
• Passionate about making a change in the healthcare experience: you love to serve and make a difference, and you go the extra mile for patients, by insisting on the highest standards from the Care Coordinators
• Strong communication and written skills
• Detailed oriented
• Comfortable working with technology and in a dynamic, startup environment
• Secure Wi-Fi connectivity

Responsibilities

• Help the patient understand the value of palliative care
• Ensure you spend time connecting to the patients in need of the program to the palliative care providers
• Answer questions that patients have about palliative care or the program more broadly
• Confirm patient encounters are documented and triage of patient needs has taken place
• Review follow up with patients to ensure they are receiving high-quality care from Empassion’s network of providers
• Review and close cases that are completed daily
• Assist your supervisor by balancing your time between clinical triage and patient calls
• Educating patients by phone and scheduling them for palliative appointments
• Working with clinical files to close out palliative visits and enter notes into the systems

Preferred Qualifications

Spanish-speaking

Benefits

• $20 - $22 an hour
• Fully remote position