Care Coordinator

Summary

Join our team as a Care Coordinator to support patients needing mental health care outside our platform. You will act as a key connector between patients, providers, and external healthcare organizations, ensuring smooth transitions to appropriate care levels. Manage care coordination tasks in a fast-paced environment, helping patients navigate complex care decisions with empathy and professionalism. Communicate directly with patients, providers, and insurance representatives to maintain care continuity. Collaborate with a dedicated team focused on teamwork and operational excellence. This role requires experience in customer-facing or care coordination roles, along with strong systems fluency and the ability to handle high-volume workflows. We offer a 100% remote work environment (US-based only) and a comprehensive benefits package.

Requirements

• 2+ years of professional experience in customer-facing or care coordination roles
• 1+ years of external-facing customer support experience
• Strong systems fluency with the ability to quickly learn and adapt to new platforms
• Ability to recognize signs of patient crisis and escalate appropriately
• Experience working in a high-volume, fast-paced environment
• Proven ability to manage tasks within a queue- and SLA-driven workflow
• Proficient in navigating CRMs, EMRs, and documentation tools
• Experience collaborating cross-functionally with clinical, partnerships, and operations teams in a remote setting

Responsibilities

• Support patients who need mental health care outside of our platform
• Serve as a key connector between Rula patients, their providers, and external healthcare organizations- ensuring smooth transitions to the right level of care, such as intensive outpatient programs, partial hospitalization programs, or specialty psychiatry
• Manage care coordination tasks in a fast-paced, detail-oriented environment
• Play a critical role in helping patients navigate complex care decisions, while maintaining empathy and professionalism in all communications
• This includes speaking directly with patients, external providers, and insurance representatives to ensure continuity of care

Preferred Qualifications

• Experience with Zendesk and Salesforce
• Experience working in a clinical or healthcare environment
• Background in HIPAA-compliant documentation and handling of sensitive health information
• Demonstrated cultural humility and experience serving diverse, underserved, or vulnerable communities

Benefits

• 100% remote work environment (US-based only): Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments
• Attractive pay and benefits : Full transparency of pay ranges regardless of where you live in the United States
• Comprehensive health benefits : Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access : Start saving for your future
• Generous time-off policies : Including 2 company-wide shutdown weeks each year for self-care (for most employees)
• Paid parental leave : Available for all parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP) : Support for your mental and physical health
• New hire home office stipend : Set up your workspace for success
• Quarterly department stipend : Fund team-building activities or in-person gatherings
• Wellness events and lunch & learns : Explore a variety of engaging topics
• Community and employee resource groups : Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all