Care Coordinator

Summary

Join Herself Health, a primary care provider for women 65+, as a Care Coordinator. This full-time, remote position offers a starting salary of $55,000. You will play a key role in creating and managing patient care plans, working closely with providers and patients to address chronic conditions and medication adherence. The position requires strong communication skills, experience in chronic condition management, and proficiency with technology. While Minnesota-based candidates are preferred, remote work is possible for those legally authorized to work in the US. This role involves high-touch patient interaction and collaboration with a supportive team.

Requirements

• 2+ years of experience supporting patients in a chronic condition management program
• Experience engaging with patients telephonically
• Knowledge of available community resources and programs
• Excellent verbal and written communication skills
• Proficient in the use of web-based technology and Microsoft Office applications such as Word, Excel, and PowerPoint
• Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable
• Requires reliable internet and a home office set up conducive to discussions of sensitive health information

Responsibilities

• Engages with patients and their families to provide telephonic support as a member of the interdisciplinary team
• Works closely with patients to reinforce the Primary Care Provider’s plan of care for the patient
• Works closely with patients to support patients in achieving their health goals
• Provides support to patients related to self-management of chronic conditions
• Addresses barriers to medication adherence with patient
• Provides support and addresses needs related to Social Determinants of Health (SDOH)
• Reinforces importance of regular follow-up visits with the PCP
• Coordinates care with other providers involved in the patient’s care including referral coordination
• Identifies relevant Herself Health and community resources and facilitates program, network, and community referrals
• Documents patient encounters in the electronic medical record system

Preferred Qualifications

• CCM - Certified Case Manager
• Prior experience in a value-based care organization
• Prior experience in a start-up environment
• Prior experience in EMR systems