Care Coordinator

Summary

Join Herself Health, a primary care provider for women 65+, as a Care Coordinator! This remote, full-time Associate-level position offers a starting salary of $55,000. You will play a key role in creating and implementing continued care plans for patients, working closely with providers and patients to manage chronic conditions and address medication adherence. This high-touch role requires strong communication and technology skills, along with experience in chronic condition management. While Minnesota-based candidates are preferred, we welcome applications from those legally authorized to work in the US. We offer a collaborative and innovative work environment.

Requirements

• 2+ years of experience supporting patients in a chronic condition management program
• Experience engaging with patients telephonically
• Knowledge of available community resources and programs
• Excellent verbal and written communication skills
• Proficient in the use of web-based technology and Microsoft Office applications such as Word, Excel, and PowerPoint
• Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable
• Requires reliable internet and a home office set up conducive to discussions of sensitive health information

Responsibilities

• Engage with patients and their families to provide telephonic support as a member of the interdisciplinary team
• Work closely with patients to reinforce the Primary Care Provider’s plan of care for the patient
• Work closely with patients to support patients in achieving their health goals
• Provide support to patients related to self-management of chronic conditions
• Address barriers to medication adherence with patient
• Provide support and addresses needs related to Social Determinants of Health (SDOH)
• Reinforce importance of regular follow-up visits with the PCP
• Coordinate care with other providers involved in the patient’s care including referral coordination
• Identify relevant Herself Health and community resources and facilitates program, network, and community referrals
• Document patient encounters in the electronic medical record system

Preferred Qualifications

• CCM - Certified Case Manager
• Prior experience in a value-based care organization
• Prior experience in a start-up environment
• Prior experience in EMR systems

Benefits

Employee training upon hire and annually