Remote Care Coordinator

Summary

Join our team at Pomelo Care to support the clinical practice's efficiency by owning key operational & administrative processes. As a care coordinator, you will work closely with clinical staff to provide care navigation support for patients and manage patient scheduling, referrals, and eligibility checks.

Requirements

• 4+ years healthcare administration experience, ideally having worked within virtual care
• Familiarity with SDOH platforms and referrals
• Results-oriented operator who moves fast
• Meticulous attention to detail
• Goes the extra mile for patients
• Comfort with ambiguity
• Ability to work cross-functionally with clinicians
• Passionate about maternal and child health

Responsibilities

• Work closely with clinical staff to provide care navigation support for patients who need help finding providers in their network and/or being connected to other care or social services such as housing, transportation, WIC and SNAP
• Monitor our member support phone line and answer any questions that patients call in with
• Complete eligibility checks for new and existing patients and own the patient offboarding process
• Own patient scheduling, including patient prioritization, appointment reminders and provider schedule optimization
• Manage referrals to health plan’s Case Management team
• Collaborate with Market Operations Lead to develop new workflows focused on improving care coordinator efficiency

Benefits

• Competitive healthcare benefits
• Generous equity compensation
• Unlimited vacation
• Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)