Trusted Health is hiring a
Care Coordinator

Summary

The job is for a Care Coordinator at Trusted Health, a digital labor marketplace in the healthcare industry. The role involves triaging, supporting, and resolving issues for clinicians. Requirements include a high school diploma or equivalent, 2-4 years of customer service experience, tech-savviness, effective time management, ability to work remotely, and availability to work evenings, weekends, and overtime if needed.

Requirements

• A High School Diploma or equivalent
• 2 - 4 years in customer service role providing both written and verbal support
• An appreciation and appetite to deliver incredible customer experience
• Tech-savvy and ability to quickly learn multiple tools (e.g. Slack, CRM (SFDC), workflow (Asana), and customer support (Front))
• Effective time management and demonstrated self-drive
• The ability to work quickly and independently, adapting to change and thriving in a fast paced environment
• Ability to work a regularly assigned schedule including evenings and weekends as scheduled
• Ability to work remotely including having a consistent minimum internet speed of 25 mbps, 50 mbps and above preferred

Responsibilities

• Triage, route and answer inbound questions received from working clinicians across SMS, in-app chat, email and telephone
• Provide prompt, quality responses while meeting or exceed our SLAs
• Maintain the Trusted tone & voice including demonstrating a positive, empathetic attitude towards our working clinicians during all interactions
• Be an expert in Trusted communication, workflows, and internal teams to provide a consistent and personalized experience for working clinicians
• Work cross functionally to maintain a NPS of 95 or above
• Regularly and proactively identify areas for process and product improvements based on feedback from working clinicians

Preferred Qualifications

Experience with high-performing teams, ideally in a high-growth startup environment is a plus!

Benefits

• Stock options and competitive compensation package
• Paid vacation & sick time, and paid family leave
• Employer paid health insurance, vision, and dental
• Mindfulness and fitness reimbursement
• Monthly cellular phone reimbursement
• Employer-sponsored 401k