Belong Health is hiring a
Care Delivery Operations Leader

Summary

Join Belong Health as a Care Delivery Operations Leader and oversee the operations of our virtual and in-home clinical care delivery model. The ideal candidate will lead the operations of clinical teams, optimize care delivery processes, ensure compliance with healthcare regulations, and drive the growth and success of the care model.

Requirements

• Minimum of 5-7 years of experience in clinical operations management, with at least 3 years in a virtual or in-home care setting
• Strong leadership and team management skills, with experience leading multidisciplinary teams
• In-depth knowledge of healthcare regulations, quality standards, and best practices in virtual and in-home care delivery
• Proven ability to develop and implement operational protocols and workflows
• Excellent communication and interpersonal skills, with the ability to engage and motivate teams
• Strong problem-solving and decision-making skills, with a focus on continuous improvement
• Financial acumen, with experience managing budgets and optimizing resources
• Proficiency in healthcare technology and EHR systems
• Strategic thinking with a deep understanding of clinical operations, coordinating across geographies and functions, coordinating across geographies and functions, and patient-centered care in a virtual and home-based setting
• Ability to work in a fast-paced, dynamic environment and adapt to changing circumstances
• Strong leadership and team management skills, with experience leading multidisciplinary teams

Responsibilities

• Lead and manage a multidisciplinary team of healthcare professionals, including physicians, nurses, care coordinators, and administrative staff
• Foster a collaborative and innovative culture that prioritizes patient care, quality, and operational efficiency
• Oversee recruitment, training, performance evaluation, and professional development of clinical and administrative staff
• Develop and implement operational protocols and workflows that support efficient and high-quality virtual and in-home care delivery
• Monitor and manage day-to-day clinical operations, ensuring seamless coordination between virtual care, in-home services, and community providers
• Optimize resource allocation, including staffing, scheduling, and equipment utilization, to meet patient needs and organizational goals
• Ensure compliance with all healthcare regulations (Medicare, Medicaid, Health Plan, State-guidance), accreditation standards, and organizational policies
• Implement and monitor quality improvement initiatives, including patient satisfaction, quality metric tracking, patient safety, and outcome measures
• Maintain accurate and up-to-date documentation of clinical activities
• Ensure adherence to privacy and security regulations (e.g., HIPAA)
• Develop and maintain patient-centric care models that prioritize accessibility, convenience, and personalized care that are integrated across systems
• Oversee the patient experience, ensuring smooth onboarding and continuous engagement throughout the care journey
• Address patient concerns and feedback promptly, aiming to enhance overall patient satisfaction and trust
• Collaborate with the finance and billing teams to, including vendor support, to manage revenue cycle
• Ensure accurate billing and coding
• Identify opportunities for cost savings and revenue enhancement within the clinical operations
• Collaborate with IT teams to ensure seamless integration electronic health records (EHR) systems with other technologies to streamline data input, reporting, and data integration
• Ensure staff are trained on and proficient with relevant healthcare technology and tools
• Contribute to the development and execution of the organization’s strategic plan, particularly in expanding virtual and in-home care services into new markets
• Identify and implement new service lines or care programs that align with patient needs and market demands
• Build and maintain relationships with key stakeholders, including healthcare providers, payers, and community partners

Preferred Qualifications

Experience working in and managing teams in a fully distributed environment

Benefits

$110,000 - $160,000