Care Operations Coordinator

Summary

Join Pearl Talent and work remotely as a Care Operations Coordinator for a virtual-first specialty clinic focused on delivering compassionate, evidence-based care to patients with rare and complex chronic conditions. You will be the first point of contact for patients, handling scheduling, prescription coordination, and follow-ups, while collaborating with internal clinical teams and external providers to coordinate care. This role requires 1-2 years of experience in U.S. healthcare, prior experience in care coordination, familiarity with U.S. healthcare systems, strong operational skills, and the ability to make basic clinical judgment calls. The company offers a competitive salary, generous PTO, direct mentorship, learning and development opportunities, global networking, and flexible hours.

Requirements

• 1–2 years of experience in U.S. healthcare (clinical, operational, or support roles)
• Prior experience in care coordination, case management, or virtual clinical support
• Familiarity with U.S. healthcare systems, including insurance, referrals, and prior authorizations
• Strong operational skills and attention to detail
• Ability to understand care visit processes and make basic clinical judgment calls

Responsibilities

• Serve as the first point of contact for patient inquiries via EHR, secure messaging, and phone
• Manage scheduling, prescription coordination, and follow-ups with clarity, empathy, and professionalism
• Respond to inbound messages and provide timely support to patient concerns
• Collaborate with internal clinical teams and external providers to coordinate diagnostic testing, imaging, referrals, and prior authorizations
• Track and document patient progress throughout their care journey, ensuring a seamless and continuous care experience
• Maintain accurate, HIPAA-compliant documentation
• Support new patient onboarding and proactively flag care gaps, as well as systemic or financial barriers to care
• Participate in team meetings and contribute to continuous process improvement initiatives
• Use automation tools to streamline workflows, while handling essential manual tasks like chart preparation and patient communication

Preferred Qualifications

• Experience using Elation EHR or similar digital health platforms
• Background working in VC-backed digital health startups
• Exposure to chronic or complex care management (e.g., EDS, MCAS, POTS)
• Comfort navigating fast-paced, remote team environments

Benefits

• Competitive Salary: To be discussed during the interview
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance