Operations Coordinator

Summary

Join Kruze Consulting, a leading CPA firm serving over 800 startups, as an Operations Coordinator. This fully remote role involves supporting the Internal Operations team across various functions, including acting as a point of contact between departments, coordinating projects, and assisting with administrative tasks. The ideal candidate will possess strong time management skills, adaptability to changing priorities, and a passion for process improvement. Kruze Consulting offers a remote work environment, flexibility, stability, and a collaborative team. This position provides an opportunity to learn and grow as an operations professional within an entrepreneurial accounting firm.

Requirements

• 2+ years of full-time operations/administrative experience in a corporate environment
• Strong tech orientation and proficiency with MS Office and Google Suite (now “Workplace”)
• Solid understanding of the principles of project management, with attention to execution and follow-through
• Excellent communication skills – able to explain concepts and thoughts professionally and tactfully
• Meticulous attention to detail – able to follow through and execute on a high volume of nuanced tasks
• Extraordinarily process-driven – you have checklists for checklists, so nothing slips through the cracks
• Ability to work with a strong sense of urgency in a fast-paced setting with a variety of repetitive tasks
• Must be willing to work core business hours in the Eastern Time Zone (approximately 8am to 5pm EST)
• A love of rapidly changing technology/software solutions that maximize efficiency and deliver firmwide value
• Extended periods of focused, seated computer work – approximately 8 hours a day

Responsibilities

• Support and Monitor Internal Systems : Track and resolve requests or tickets across tools like Salesforce, Wrangle, 1Password, and Ruby; ensure day-to-day issues are handled promptly and accurately
• Oversee Access & Permissions : Manage user roles in platforms such as QBO, Bill.com , Gusto, Carta, Kantata, Salesforce and Box
• Document & Improve Processes : Update internal how-to guides, create checklists, and refine workflows to help colleagues navigate new systems or tasks with ease
• Facilitate Team Access to Client Accounts: Support account managers in setting up online access to clients' banking accounts and other critical systems
• Support Operations and IT Security Projects: Assist with various projects focused on improving business processes and enhancing IT security measures
• Coordinate With Outsourced It Service Provider to Add and Remove Systems Access: Provide backup support for the corporate systems access/account activations and deactivations workflows
• Master Core Operations : Become fully conversant in key platforms (Salesforce, Wrangle, 1Password, Slack, Box, Bill.com , Kruze Control, Kantata, Google Workspace), confidently handling daily maintenance and troubleshooting
• Refine Access and Follow Security Protocols : Audit and adjust user permissions to match best practices, maintain compliance across the organization’s tools and platforms
• Develop Cross-Team Relationships : Build strong rapport with key stakeholders—collaborating to identify process gaps, propose improvements, and keep initiatives on track
• Deliver Tangible Improvements : Whether it’s a new 2FA procedure, a refined Box folder structure, or updated onboarding guides, you’ll make meaningful contributions that boost efficiency and clarity for the entire team

Preferred Qualifications

• Bachelor’s Degree from an accredited university
• Experience in a fully remote people-centric culture
• Experience in a high growth/start-up/entrepreneurial environment
• Experience in a professional service firm (accounting, consulting, law firm, marketing/PR/advertising, etc.)
• Experience with newer systems/platforms such as Slack, Salesforce, 1Password, Airtable, Zapier, Box, Kantata, Loom and many others (we are always exploring and embracing new systems, it’s part of our DNA!)

Benefits

• Fully Remote – We’ve completely embraced and invested in remote work and know the benefits.  Save time, save money, and decrease stress.  Our experience shows that remote work fosters a healthier work/life balance for our people.  We do get together once a year for an annual offsite meeting, but it’s optional
• Flexibility/Autonomy - Need to run to an appointment, your child's school, or just want to take a walk outside? No problem. If your clients’ needs are met and your work gets done on time, enjoy!
• Stability – While we serve startups, we aren’t one.  We’ve been around for almost a decade enjoying controlled growth over that time.  We don’t over-hire, and thankfully, we’ve never had to do a reduction in force.  Our service offering is niche, accounting is essential to businesses, and the potential market for our services is diversified/vast
• High-Quality Colleagues - We’re a diverse bunch, experts in our respective fields, and eager to help each other and clients.  We care about each other as whole human beings