Care Operations Specialist I

Summary

Join Octave's dynamic Care Navigation team as a Care Operations Specialist! You will provide essential support to Care Navigators, ensuring smooth operations and exceptional client experiences. Key responsibilities include managing operational processes, conducting quality assurance audits, and efficiently managing communication. You will collaborate with various teams to resolve support requests and contribute to continuous improvement initiatives. This role requires strong organizational skills, attention to detail, and adaptability in a fast-paced environment. Octave offers competitive compensation and a comprehensive benefits package, including paid time off, parental leave, and various health and wellness options.

Requirements

Must be eligible to work in the United States without sponsorship now or in the future

Responsibilities

• Manage and maintain key operational processes within Care Navigation, ensuring spreadsheets are up-to-date and free of errors
• Conduct regular audits of client charts and provider schedules to verify accuracy and streamline the scheduling process, ensuring a smooth transition for new clients into care
• Efficiently respond to emails from Clients and Clinicians, coordinating with Customer Experience, Billing, Clinical, and other teams to get resolution to support requests
• Develop a deep understanding of our tools and workflows to build a solid knowledge base essential for this role
• Exhibit flexibility in handling continuously evolving tasks and adapting to changes in a dynamic work environment
• Participate and lead continuous improvement initiatives, aimed to increase operational efficiency and drive operational excellence in the team
• Systematic prioritization of patient and provider needs based on the urgency and severity of the request or situation. Gather information, evaluate, and proactively consider next steps. Alert appropriate stakeholders of identified urgent needs and “in the moment” solutions

Preferred Qualifications

• Preferred 2+ years of administrative experience in Healthcare, preferably in mental health
• Strong communicator. Outstanding verbal and written communication skills, with the ability to adapt your approach to various groups
• Organized. Exceptional organizational skills and meticulous attention to detail
• Proactive approach. A self-starter attitude, ready to take initiative and seek solutions
• Agile. Nimble and open to frequent change, iterative processes, and operating in a “test & learn” culture
• Learning mindset. A willingness to learn about the mental health industry to guide your understanding and ensure success in the role

Benefits

• Company sponsored life insurance, disability and AD&D plans
• Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options are also available
• Octave offers generous Paid Time Off as well as paid parental leave benefits