Remote Behavioral Health Care Coordinator

Summary

Join Imagine Pediatrics as a Behavioral Health Care Manager and make a difference in the lives of medically complex children. You will work remotely with a supportive interdisciplinary team, providing case management services aligned with CMSA standards. Your responsibilities include monitoring patients, developing intervention plans, supporting families, and providing telehealth visits. This role requires a Master's degree in social work, relevant experience, and strong communication skills. Imagine Pediatrics offers a competitive benefits package, including medical, dental, vision, 401k, paid time off, and paid parental leave.

Requirements

• Masters’ degree with major course work in social work
• Minimum 3-5 years of post-graduate experience in health care social work/Case management in behavioral health
• Experience working with pediatric population and family systems
• Proficiency in motivational interviewing practices and/or techniques; goal setting and intervention; assessment of needs
• Knowledge of social work including crisis prevention and intervention
• Experience with providing telehealth services
• Knowledge of MS Office Suite and ability to work in online platforms
• Bilingual Spanish
• Strong knowledge of behavioral health principles and practices
• Proficient in trauma-informed care practices
• Strong knowledge of mental health common signs and symptoms and able to identify difficulties with coping
• Compassion, especially when patients are experiencing complex issues
• Exceptional written and oral communication skills, to present a care plan to patients so they understand fully
• Exceptional listening skills, to understand what patients need and develop a plan that fosters self-management and self-efficacy
• Organizational skills, to manage all the moving parts of patient treatment planning and care
• Cultural competence, to understand and value patients’ and colleagues’ unique perspectives
• Solution focuses mindset, advanced problem-solving skills, and a positive attitude
• Ability to communicate effectively with a diverse audience

Responsibilities

• Monitor high-risk pediatric patients (up to 19 years old), some recently discharged from the hospital, ensuring appropriate follow-up and clinical management, and adjusting care plans as needed
• Evaluates effectiveness of care plan and identifies need for transitions of care to most appropriate care setting
• Develop a plan for intervention that is consistent with the social/emotional/physical needs of patients and caregivers such as mental health crises, behavioral issues, and family conflict
• Provide case management and support that requires clinical expertise in various systems with focus on helping patients and families negotiate the complexities involved with a mental health diagnosis
• Supports patient and family system in accessing appropriate, quality care
• Provides interventions in response to crisis to de-escalate and stabilize patient and family members
• Provides training/education on the nature of mental health diagnosis and progression, the importance of treatment adherence, and related information as appropriate
• Participate in ongoing scheduled consultations with an interdisciplinary team to monitor patient progress
• Represent Imagine Pediatrics commendably to patients, families, providers, and community
• Provides telehealth visits
• Performs other duties and assumes other responsibilities as assigned by manager

Preferred Qualifications

License/certification (LMSW) preferred in Texas/Florida

Benefits

• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance at 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave
• Additional benefits to be detailed in offer