Care Team Intake Specialist

Summary

Join Synapticure as a remote Clinical and Administrative Support Specialist! You will be the primary point of contact for members, managing their appointments, medical records, and communication. Responsibilities include patient intake, scheduling, referral coordination, and ensuring smooth operational workflows. You'll need a high school diploma or equivalent, medical assistant experience, and knowledge of healthcare operations. Experience with EHR systems, strong communication skills, and adaptability to a fast-paced environment are essential. Synapticure offers a competitive salary and benefits package, including health insurance, making this a rewarding opportunity for a dedicated healthcare professional.

Requirements

• HS Diploma or equivalent
• Knowledge of healthcare operations
• Medical Assistant or equivalent
• Experience handling and reviewing medical records
• Experience in a startup or organization that has experienced rapid growth and change
• Experience in coordinating and managing referrals
• Exceptional communication skills
• Experience with EHR systems, Mac, and Google
• Experience with patient communication (ie scheduling and coordinating care)
• Basic knowledge of frequently prescribed medications

Responsibilities

• Manages new patient intake calls
• Obtain brief medical history
• Obtain details of current/past medical provider
• Gather insurance information
• Schedule and manage appointments per protocol or at the direction of the care team
• Schedule clinical appointments
• Track scheduling tasks and ensure execution by due date
• Meet minimum required appointments scheduled daily
• Follow all proper scheduling policies and procedures
• Reschedule members who cancel, no show, or request to reschedule appointments
• Send appointment reminders and confirmation
• Manage related correspondence (e.g., document calls and texts)
• Completes FMLA forms
• Partner with the care team to complete visit-related tasks
• Request and obtain medical records from health plans and external providers and organizations per protocol
• Obtain completed member forms (e.g., consents and HIPPA forms)
• Review medical records to ensure all necessary components of the medical record are available for appointments
• Conduct eligibility checks
• Manage faxing tasks, including assignment of received faxes
• Coordinate outgoing member communications, including standard mailings, news and member resources
• Other printing/mailing/faxing as needed
• Utilize our care facilitation and scheduling platforms to collect data, document member interactions, organize information, track tasks, and communicate with your team, members, and community resources
• Generate and communicate standard reporting as needed
• Fulfill other duties to support member care and operations as assigned

Benefits

• Health insurance offering
• Competitive salary
• Benefits package
• Remote work