Caregiver Time and Attendance Manager

Summary

Join Help at Home as a Caregiver Time and Attendance Manager in this fully remote role! Lead a team of Field Time and Attendance Coordinators, ensuring accurate caregiver time recording and compliance. You will conduct quality audits, analyze data for insights, and prepare reports for senior management. Collaborate with other teams to resolve discrepancies and develop time and attendance policies. This role requires a Bachelor's degree, three years of experience, and proven expertise in time and attendance management, particularly within healthcare. You will also need strong leadership, communication, and problem-solving skills.

Requirements

• Bachelor's degree in relevant field required
• Minimum of three (3) years previous experience
• Proven experience in time and attendance management, preferably in the home care or healthcare industry
• In-depth knowledge of Electronic Visit Verification systems and related technologies
• Familiarity with regulatory compliance, including HIPAA
• Excellent communication, interpersonal, and problem-solving skills
• Strong leadership and people management skills
• Proficient with Microsoft Office Suite and ability to learn new systems as needed
• Strong organizational skills

Responsibilities

• Lead a team of Field Time and Attendance Coordinators, providing guidance, support, and ongoing training
• Ensure strict adherence to attendance policies, Electronic Visit Verification (EVV) procedures, and privacy regulations, including HIPAA
• Conduct regular quality and compliance audits to identify and improve quality
• Identify areas for improvement and lead initiatives to optimize scheduling and attendance management
• Analyze attendance data to derive actionable insights for schedule maintenance, risk mitigation, and resource planning
• Prepare regular reports for senior management with key performance indicators
• Collaborate with Payroll, Revenue Cycle Management (RCM), and Care Supervision teams to resolve discrepancies
• Develop and maintain time and attendance policies and procedures partnering cross functionally
• Ensure that policies are communicated effectively and consistently enforced
• Conduct training sessions for Caregiver Time and Attendance Coordinators on new policies, procedures, and system updates
• Provide ongoing education and support to ensure the team remains informed and proficient
• Contribute to the development and execution of strategic plans related to time and attendance management
• Establish clear performance expectations, set measurable goals, and regularly monitor team progress through key performance indicators (KPIs)
• Conduct regular one on one meetings with team members to provide constructive feedback, recognize achievements, and address any performance gaps
• Create and implement development plans tailored to individual team members, promoting skill enhancement and career progression
• Foster a collaborative and positive work environment that encourages teamwork, innovation, and continuous improvement

Preferred Qualifications

Prior leadership experience

Benefits

This is a fully remote role