Caregiver, Time And Attendance Coordinator

Summary

Join Help at Home as a remote Caregiver Time and Attendance Coordinator! This role focuses on ensuring accurate and compliant time records for caregivers. You will investigate and resolve attendance discrepancies, troubleshoot EVV systems, and provide training and support to caregivers. The position requires a Bachelor's degree or equivalent experience and familiarity with Electronic Visit Verification (EVV) systems and HIPAA regulations. You will collaborate with various teams to resolve discrepancies and manage productivity goals. This is a full-time position with a shift of 8am-5pm Eastern Time.

Requirements

• Bachelor's degree in a relevant field or equivalent work experience
• One (1) to two (2) years of previous experience required
• Familiarity with Electronic Visit Verification systems
• Knowledge of HIPAA and privacy regulations
• Candidates must comply with state background screening requirements

Responsibilities

• Investigate and resolve instances of missing clock in/out, late arrivals, missed visits, and early departures
• Address issues related to Electronic Visit Verification (EVV) promptly and effectively
• Ensure accurate and timely capture of attendance data for payroll and billing
• Assist caregivers in troubleshooting approved methods for recording EVV include Mobile Application (APP), Telephonic (IVR), and Fixed Object Device (FOB)
• Offer guidance to caregivers on best practices for accurate timekeeping and compliance with company policies
• Conduct periodic training sessions for Caregivers on new updates to attendance and verification systems
• Act as a resource for Caregivers, answering questions and addressing concerns related to timekeeping and attendance
• Provide feedback to operations management on recurring Caregiver attendance issues
• Communicate with Caregivers, Clients, and Market Operations personnel to resolve attendance and visit verification issues in real time
• Properly document actions and outcomes in the applicable systems as outlined in standard operating procedures
• Ensure the protection of Client and Caregiver data in compliance with HIPAA and other privacy regulations
• Provide education and support to Caregivers on attendance policies and verification procedures
• Collaborate with Payroll and Revenue Cycle Management (RCM) teams to resolve pay and prebilling discrepancies related to attendance
• Manage to productivity goals set by management

Benefits

• Compensation, benefits, time off, and bonuses vary by state and location
• Remote work