Carrier Operations Representative

Summary

Join Zelh, a fast-growing outsourcing company, as a Carrier Operations Representative! Collaborate with Carrier Sales Representatives to ensure smooth and timely service for customers and carriers. Manage critical shipment information, monitor carrier communications, and proactively address issues. This role supports high-volume sales operations, requiring excellent multitasking and a strong work ethic. The position offers a competitive salary, paid time off, and the option of office or remote work. Success in this role demands experience in carrier sales, freight brokerage, or logistics coordination within the US market, along with strong negotiation and communication skills.

Requirements

• Previous experience in carrier sales, freight brokerage, or logistics coordination on the US market
• Strong negotiation skills with the ability to build rapport and influence others
• Excellent communication and interpersonal skills
• Proficiency in transportation management systems ( TMS ) and other relevant software
• Relationship Building: Proven ability to build productive internal and external partnerships
• Team Player Attitude: Able to collaborate effectively with colleagues across departments
• Strong Multitasking Skills: Comfortable handling multiple tasks and using technology efficiently
• Industry Knowledge: Willingness to learn about freight markets, carrier types, and transportation trends
• Communication Skills: Excellent verbal and written communication skills; fluent in English
• Attention to Detail: Highly detail-oriented and accurate in work
• Adaptability: Able to work confidently and effectively in a fast-paced environment

Responsibilities

• Accurately update and document shipment statuses in internal systems
• Monitor carrier performance to ensure timely deliveries and resolve mid-transit issues according to company SOPs
• Contact carriers to obtain time-sensitive updates and log information appropriately
• Manage team email, responding to both internal and external requests in a timely manner
• Proactively identify and communicate issues to relevant teams for quick resolution
• Assist Carrier Sales Representatives by ensuring smooth operations across their book of business
• Collaborate with internal departments and maintain a professional attitude while working under pressure
• Stay informed about industry trends, including seasonal and geographic freight dynamics
• Be open to learning and mastering the company’s proprietary technology and systems
• Maintain a positive attitude, exhibit a strong work ethic, and contribute to team success
• Support co-workers and management by fostering a collaborative work environment

Benefits

• Competitive Salary in USD
• Office or remote mode of work
• 10+ business days of paid time off
• English courses
• Equipment provided