Carrier Relations Manager

Summary

Join Vonage's Global Carrier Management team as a LATAM-oriented Carrier Relations Manager! This high-growth team needs an experienced professional to own and execute the Latin American connectivity strategy. You will be responsible for securing optimal network connectivity and commercial terms, collaborating with internal teams, building carrier relationships, and representing Vonage within the industry. This hands-on role requires strong technical and commercial understanding of the messaging landscape, fluency in Spanish and English, and a willingness to travel. The position offers the opportunity to work remotely within Mexico.

Requirements

• Strong technical, commercial, and operational understanding of the Messaging landscape
• Confident to communicate at all levels, including at local conferences on behalf of Vonage
• Knowledge of how the local markets are regulated, operated and managed
• Experience working with Carriers Globally
• Fluent Spanish and English language skills
• Must be willing and able to travel as needed
• Legal authorization to work in Mexico is required

Responsibilities

• Own, and execute the strategy and plan for Latin American countries and ensure Vonage has the best connectivity products and services to meet our customers' needs
• Be responsible for all connectivity suppliers to Vonage network for SMS in the region
• Collaborate with the local sales, operations, and product teams to fully understand the market requirements
• Build new connectivity with Carriers and Partners across Messaging, and other network services
• Coordinate with internal teams to ensure requests from customers and the business are processed and delivered end-to-end
• Build and maintain strategic relationships with key Carrier partners
• Position Vonage as the partner to work within the Carrier community through industry engagement, thought leadership, and partnership
• Provide effective communication around team KPIs and performance both upwards to the Senior Leadership Team and the broader organization
• Negotiate effectively with carriers and partners to allow Vonage to offer our customers competitive pricing and an excellent service
• Define customer support standards with carriers and partners, including a robust escalation process
• Be the go-to person for your markets

Preferred Qualifications

• Strong network of contacts in the industry
• Comfortable working remotely across multiple time zones
• IOS or Windows proficiency
• Tableau experience is a plus
• G-Suite
• Located near in CDMX

Benefits

We are open to considering fully remote candidates located within the country of Mexico