Loadsmart is hiring a
Carrier Support Representative

Summary

The job is for a Carrier Support Representative at Loadsmart, a fast-paced global logistics tech company. The role involves negotiating rates, meeting success metrics, advocating for carrier partners, relaying feedback to the engineering team, ensuring carriers comply with standards, and working in a highly entrepreneurial environment. The position is an independent contractor (remote) based in the Philippines.

Requirements

• 1+ years of work experience in Carrier Sales, Transportation or Logistics
• 3+ years of high volume call experience
• Outstanding written and verbal communication skills in English
• Ability to prioritize and thrive under deadlines in a fast-paced environment
• Self-starter unafraid of seeking resources to get the job done
• Strong business judgment and analytical skills with high attention to detail
• Excellent problem-solving and decision-making abilities
• Willing to work in a highly entrepreneurial and team-oriented environment
• Results-driven work ethic, exemplified by prioritization and persistent continued attention to see projects through to successful completion

Responsibilities

• Negotiate market-driven rates and ensure shipment on-time performance metrics are met
• Meet set success metrics through making the most of every opportunity
• Advocate for carrier partners and drivers to utilize our online platform to communicate, book and track loads autonomously
• Relay carrier feedback to our engineering team to continuously improve our core technology for sourcing capacity and meet the needs of customers and carrier partners
• Ensure carriers are compliant with Loadsmart standards and proactively communicate directly if they fall short of expectations

Benefits

• Competitive base salaries
• Loadie Time Off - PTO and sick days without a limit