FourKites, Inc. is hiring a
Senior Director

Summary

The Sr. Director, Network Operations role at FourKites involves managing global Carrier Operations Teams, improving network health, cultivating carrier relationships, and leading cross-functional projects. The candidate should have relevant work experience and strong communication skills.

Requirements

• Bachelor's degree
• 12+ years of relevant work experience
• 5+ years leading teams at a Shipper managing logistics, or at a 3PL in managed transportation or new products
• Customer facing experience with large enterprise clients, Fortune 500 preferred

Responsibilities

• Manage and scale all functions of the Carrier Operations team globally within FourKites
• Effectively lead each of the key functions within Carrier Operations; Customer Implementation, Hypercare/Stabilization, Value Added Services, Customer Experience and Success, Account management, and Carrier Relations
• Collaborate directly with the FourKites senior leadership and executive teams to manage our largest customer and carrier relationships
• Improve and ensure best-in-class network health and compliance across the onboarded network ensuring customers recognize business value
• Serve as the leader within FourKites representing all things related to carriers. The Sr. Director of Carrier Operations is the ultimate owner of all FourKites' carrier relationships, partner relationships and an integral voice in strategic discussions and decisions related to product development, customer acquisition, competitive positioning and external messaging, implementation and ongoing support
• Cultivate and grow strong relationships with key carriers by driving mutually beneficial initiatives forward and maintaining consistent communication with their leadership teams and stakeholders
• Develop and implement new processes and programs that drive employee engagement, team performance and customer success across all life cycles
• Lead cross-functional projects that drive improvements (billability and process) in the ways we work with customers and carriers across industries and various modes of transportation
• Continuously review existing processes against market competitors and identify gaps and opportunities
• Monitor third party data provider capabilities and update integrations to take advantage of most modern connections

Benefits

• Medical, Dental & Vision benefits start on first day of employment
• 20 PTO days, 5 recharge days, 2 volunteer days
• Technology reimbursement
• Annual Wellness Stipend
• Ongoing learning & development opportunities