Case Operations Manager

Summary

Join Morgan & Morgan's Complex Litigation team as a Case Operations Manager! As a mini-COO, you will oversee case operations, manage timelines, and provide inventory reporting. You will collaborate with various teams to solve problems and improve client experience. This role requires strong analytical and problem-solving skills, experience in management consulting or business operations, and the ability to work autonomously. Successful candidates will be highly organized, enterprising, and fast learners. The position offers a competitive salary and benefits package.

Requirements

• 3+ years of work experience in management consulting, business operations, or a Chief of Staff role
• Excellent problem-solving and structured thinking skills
• Exceptional ability to synthesize information, simplify complexity, and deliver actionable plan
• Advanced analytical skills, with experience delivering data-driven recommendations
• Comfort working autonomously in fast-paced environment across multiple high-priority projects

Responsibilities

• Oversee all case operations, including developing, implementing and driving adoption of the tools and processes needed for case teams to work up clients cases
• Collaborate with Legal Leadership to manage timeline, pace, and scope of case work up against deadlines
• Own inventory reporting, providing transparency into work up status, evaluating performance, and identifying opportunities for an operational improvement
• Partner with our internal product, legal and, business operations teams, as well as 3rd party vendors to troubleshoot obstacles and devise creative solutions to overcome hurdles faced by case teams
• Develop communication programs to deliver a world-class client experience, including designing tailored outreach plans as well as organizing group events in person or online
• Monitor efficacy of all inbound and outbound client communications, across case staff, 3rd party vendors, and email marketing partners, to drive client engagement
• Oversee staffing needs as well as training and onboarding of new case team members

Preferred Qualifications

• Prior knowledge of legal world, especially personal injury law firms
• Prior experience with Salesforce
• Startup or high-growth company experience (i.e., you are inclined to get things done!)

Benefits

• Medical and dental insurance
• 401(k) plan
• Paid time off
• Paid holidays