Revenue Operations Manager

Summary

Join Deepgram as a Revenue Operations Manager to optimize and scale revenue-driving processes. You will collaborate with Sales, Marketing, and Customer Success teams to streamline operations, enhance data-driven decision-making, and implement strategies maximizing efficiency and revenue. This role involves overseeing CPQ processes, Salesforce administration, data governance, and process optimization. You will leverage tools like Conga Composer, DocuSign, and Skuid. The ideal candidate possesses strong analytical and technical skills, including proficiency in Salesforce, SQL, and Python. Deepgram offers a fast-paced, high-growth environment with opportunities to make a significant impact in the AI industry.

Requirements

• Bachelor’s degree in Business, Finance, Engineering or a related field
• 5+ years of experience in Revenue Operations, Sales Operations, or a related role in a high-growth SaaS environment (usage-based billing model a plus)
• Advanced Salesforce administration skills (Salesforce Administrator certification strongly preferred)
• Deep expertise in Salesforce CPQ (or similar quoting tools)
• Proficiency with Conga Composer, DocuSign, and Skuid (or similar tools) for generating and managing customer-facing documents
• Ability to write and optimize complex queries for data extraction and analysis (SQL)
• Proficiency in data wrangling and automation (Python)
• Familiarity with time-series forecasting methodologies
• Strong command of Salesforce reports, Excel/Google Sheets, and BI tools (e.g., Tableau)
• Familiarity with recurring billing platforms and subscription management
• Proven track record of designing and optimizing scalable processes in a rapidly evolving environment
• Exceptional organizational and project management capabilities, with the ability to handle multiple priorities and stakeholders and meet tight deadlines
• Proactively identify revenue-impacting gaps and implement data-backed initiatives that drive measurable results
• Thrive in a fast-paced startup culture, pivoting quickly and delivering quality outcomes under pressure
• Approach challenges with robust quantitative and qualitative analysis, translating data into actionable insights
• Strong interpersonal and communication skills, able to align cross-functional teams and mentor colleagues
• Actively seek new tools and methods, challenging the status quo to foster innovation
• Take initiative, move projects forward rapidly, and iterate relentlessly to deliver operational excellence

Responsibilities

• Oversee the governance of CPQ (configure, price, quote) processes, ensuring deals are accurately configured and quoted within established guidelines
• Leveraging Conga Composer, control the structure, management, and generation of templates for accurate quotes, order forms, and amendments
• Review signed order forms for compliance, accuracy, and other deal desk parameters before downstream processing
• Manage and oversee the loading of customer configurations, usage credits, and subscription details into product and financial systems of record
• Collaborate with sales teams to enable them to use these tools effectively while maintaining ownership of the overall process
• Partner closely with Customer Success and Accounting teams to ensure metering, billing, customer contracts, and subscriptions are processed and reconciled
• Partner with Legal, Finance, and Sales Leadership to ensure processes align with organizational policies and customer requirements
• Serve as the front-line Salesforce administrator, managing system configurations, user permissions, workflows, and updates
• Design and maintain sophisticated dashboards and reports in Salesforce to monitor and analyze key metrics, including usage trends, subscription data, and revenue performance
• Provide cross-functional teams with actionable insights and reports that support strategic decision-making
• Serve as the administrator for other Revenue Operations tools, including DocuSign, Conga, and Skuid
• Provide proactive and reactive support to Sales and Customer Success teams to ensure processes are streamlined
• Establish and enforce data governance policies to maintain the integrity of subscription and usage data
• Continuously identify and implement process improvements to streamline workflows, reduce errors, and improve efficiency in revenue operations
• Ensure accurate data flow and synchronization between Salesforce, financial systems, and internal tools

Preferred Qualifications

MBA or other advanced degree