Senior GTM Operations Manager

Summary

Join Included Health as a GTM Operations Senior Manager and leverage your expertise in sales and marketing operations to optimize performance of a large and growing sales team. You will forecast sales performance, generate insights to accelerate growth, manage sales tooling, and assist in the field incentive compensation process. This highly cross-functional role requires close collaboration with Sales and Corporate Marketing to monitor sales health and power pipeline and bookings efforts. You will conduct analyses, generate key business insights, and communicate implications to influence cross-functionally. The ideal candidate possesses strong analytical abilities, experience with Salesforce, and a passion for improving healthcare. Included Health offers a competitive salary and benefits package, including remote work options and generous paid time off.

Requirements

• Bachelor's degree or equivalent practical experience
• Passion for raising the standard of healthcare
• 5+ years of relevant professional experience - at least 2 years in management consulting, investment banking, private equity or venture capital, and at least 1 year of experience in relevant Go to Market roles at fast-paced startups or tech companies
• Outstanding analytical abilities and instincts
• Must have experience with Salesforce as a CRM
• Proficiency in spreadsheet analysis (Excel, Google Sheets), data visualization (Looker, Tableau) and reporting
• Ability to perform multiple projects simultaneously and creatively execute projects
• Ability to work independently and work within a team environment
• Proactive and relentless: independently capable of seeking information in an unstructured environment, solving conceptual problems, corralling resources, and delivering results in challenging situations
• Strong bias for action and ability to prioritize and execute
• Ability to operate comfortably and effectively in ambiguity
• Excellent written and verbal communication, problem-solving and business judgment skills
• Prompt and regular attendance at assigned work location
• Ability to work shifts of at least 8 hours, 40 days per week
• Ability to thrive in a fast-paced, high-intensity work environment
• Ability to remain seated in a stationary position for prolonged periods
• Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment
• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required
• Ability to interact with leadership, employees, and members in an appropriate manner

Responsibilities

• Conduct strategic thinking on how to optimize performance of a large and growing Sales team in partnership with our Sales Operations Director
• Generate visibility into end-to-end Sales funnel, from top-of-funnel brand/PR efforts to drive impressions, to corporate marketing events to generate marketing qualified leads, through active pipeline and completed Sales
• Set business goals based on insights and measure success of ongoing efforts
• Build, monitor and analyze the health of Included Health's Sales businesses overall through dashboards, ad-hoc analyses, and ongoing 'run the business' forums to track performance against business plans
• Own Salesforce.com rules, process, and ongoing data integrity to increase functionality to improve process and usage of Salesforce.com
• Creating reports and dashboards in Salesforce to generate scalable insights
• In coordination with the Director, administer sales quotas, quota attainment, compensation plans, territory management, program rules, policies, and procedures
• Own reporting for Sales business metrics, including regular executive communication and readouts

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
• Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
• 12 weeks of 100% Paid Parental leave
• Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
• Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
• 11 Holidays Paid with one Floating Paid Holiday
• Work-From-Home reimbursement to support team collaboration and effective home office work
• 24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations