Central Services Administrator

Summary

Join MG Properties, a leading property management company with over 30 years of experience, as a Central Service Administrator (CSA). As a CSA, you will provide support to Community Managers across a designated portfolio, ensuring smooth operations and excellent customer service. Your responsibilities will include managing resident records, collecting rent, handling resident relations, and performing administrative tasks. This position may be fully remote or hybrid, offering flexibility and the opportunity to work from one of MG Properties' operating locations. You will be responsible for maintaining accurate records, ensuring timely rent collection, and providing exceptional customer service to residents, vendors, and staff. The ideal candidate will have experience in on-site property management, strong communication skills, and the ability to handle multiple tasks effectively.

Requirements

• High school graduate and 1 plus year experience in on-site property management required
• Assistant Manager experience on-site required
• Ability to perform intermediate level mathematical calculations
• Experience with computer programs including excel, word processing and CRM rental systems

Responsibilities

• The Central Service Administrator (CSA) is responsible for assisting Community Managers across an assigned Portfolio
• They may be directly responsible for maintaining daily, weekly, and monthly reports, bookkeeping and accurate reporting of rents and deposits received
• This position could require regular visits to its assigned properties
• This position may be a fully remote role within one of MG Properties current operating locations, or a hybrid role
• Success monitored by Community Manager/r’s based on reliability, excellence in customer service, high level of work performance, use of good judgment, ability to handle difficult situations with professionalism, and skill at interacting from a remote location with residents, vendors, and staff in a consistently courteous and professional manner
• Maintains accurate resident records
• Daily reviews all rents, deposits and application fees received by residents
• Issues all late payment, eviction and returned check notices when necessary
• Oversees all bank deposits of all receipts prior to bank close each day
• Ensures all rents are collected when due and posted per policy and procedure manual
• Reports all deposits in a timely matter
• Completes the production of rent demand notices, monitors all evictions, utility cut-offs and landlord liens as required on delinquent rents and charges
• Maintains positive customer service attitude
• Reviews property violation reporting and completes resident notices for delivery
• Inspects all related and necessary move-out documentation to complete security deposit dispositions
• Must be knowledgeable of all phases of leasing and resident retention
• Works with lease renewals each month, prepares for delivery all notices of rent increase
• Answers and handles incoming phone calls and emails from prospective new residents, current residents, vendors, and suppliers
• Maintains awareness of local market conditions and trends
• Updates, organizes, and e-files all required reports daily
• Review and process all lease, move-in and move-out paperwork
• Process all security deposit move-out reports
• Manage electronic service requests from residents, routing to maintenance and following up with resident upon completion of request
• Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multi-family housing
• Performs other duties as assigned by the SVP/Central Service Manager

Preferred Qualifications

• High reasoning ability
• Able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate courses of action
• Strong verbal and written English communication skills
• Must effectively convey ideas, images, and goals to a diverse group of personalities
• Ability to plan, organize, and prioritize work
• Highly organized with a strong ability to multi-task
• Punctual and reliable

Benefits

• Company profit sharing
• Accrues 10 days Paid time off per year
• 10 Paid Holidays and 2 Paid Personal Days per year
• Paid Sick Time dependent on location of position
• 401K with employer match
• Medical, Dental, Vision, Employee Assistance Program
• Life Insurance
• Flexible Spending Account, Dependent Care Spending Account
• Rental discounts