Transaction Monitoring Analyst

Summary

Join Tide's Ongoing Monitoring team as a Fraud Analyst and investigate fraudulent activities, analyzing transactions and gathering evidence. Collaborate with internal and external teams to prevent fraud and ensure regulatory compliance. Communicate effectively with Tide members to resolve their queries. Work in a dynamic 24/7 environment, handling various fraud types like APP scams and credit card fraud. Utilize excellent communication and interpersonal skills to work with stakeholders. Adapt to changing priorities and make sound decisions in a fast-paced environment.

Requirements

• You are having minimum 1+ year of Fraud/ Investigation experience, coming from a Fintech industry is a plus
• You are able to show a keen interest in Transaction Monitoring, Financial Crime or Fraud
• You are able to remain calm under pressure
• You are comfortable with working in 24/7 rotational shifts (We consider employee preferences while setting up schedules, however cannot guarantee the same)
• You are comfortable with communicating with the members over phone calls, chat and emails
• You have excellent communication and interpersonal skills to collaborate effectively with internal teams and external stakeholders
• You are detail-oriented with strong organisational and time management skills to manage multiple investigations simultaneously
• You have the ability to adapt to changing priorities, work independently, and make sound decisions in a fast-paced banking environment
• You are a problem solver and willing to share your solutions
• You have prior customer service experience
• You are comfortable relocating to Hyderabad when needed

Responsibilities

• Conduct thorough investigations into cases, including Authorised Push Payment (APP) scams, account takeover, identity theft, credit card fraud, and other types of fraud
• Responding to queries from our finance partner and third party financial institutions
• Ensure compliance with relevant banking regulations, laws, and industry standards related to fraud prevention, reporting, and customer protection
• Stay updated on regulatory changes and communicate any necessary updates to the appropriate teams

Preferred Qualifications

You are keen to get into a Fraud Investigation role within a Fintech but may have no prior experience (Fraud investigations experience is a plus)

Benefits

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities