Sales Manager

Summary

Join Centerfield as a Sales Manager to lead strategic residential accounts and manage a team of sales leaders and agents in Jamaica call centers. This role requires relationship management, team leadership, performance optimization, and strategic thinking with a passion for data, sales, and customer experience. You will own and manage a portfolio of accounts, identify cross-sell and upsell opportunities, serve as a product expert, track KPIs, and lead and support a team. Responsibilities include driving performance, analyzing sales metrics, ensuring compliance, coordinating with other departments, and monitoring key metrics. This high-growth opportunity offers significant impact and career advancement.

Requirements

• 4+ years in account management or sales leadership, ideally within the transactional business space
• 2+ years of experience managing a sales team in a call center setting, preferably on-shore or near-shore
• Strong proficiency with CRM, Tableau, Looker, and Microsoft Suite
• Excellent communication, time management, and organizational skills
• Demonstrated ability to lead, inspire, and coach teams to exceed goals
• Strategic mindset with the ability to execute tactically
• Must reside in the Central or Eastern time zone
• Data analytics experience to inform account and sales strategy
• A background in remote team management and virtual leadership

Responsibilities

• Own and manage a portfolio of strategic residential accounts with a strong focus on relationship building, retention, and revenue expansion
• Identify cross-sell and upsell opportunities across each partner of responsibility
• Serve as a subject matter expert on our product offerings, platform, and sales processes
• Track KPIs to monitor business health, site performance, outlier performance, product trends, client satisfaction, and industry growth trends
• Lead and support a team of Jamaica-based sales leaders and agents in a dynamic call center environment
• Drive performance through daily/weekly team huddles, individual coaching, and real-time feedback
• Analyze sales metrics to identify trends, risks, and opportunities for improvement
• Ensure compliance with external (partner) and internal (Centerfield) quality standards
• Coordinate closely with Workforce Management (WFM), HR, Training, Compliance, and Sales Operations
• Monitor key metrics including attendance, productivity, quality, and compliance
• Ensure timely administrative execution, including sales reporting, training compliance, and CRM updates
• Stay current on residential and telecommunication changes and competitive trends to pivot strategy as needed

Benefits

• Competitive base salary + bi-annual performance bonuses
• OTE (On-Target Earnings) between $100k–$130k based on performance
• Unlimited PTO – take a break when you need it!
• Industry-leading health, dental, and vision plans + generous parental leave
• 401(k) company match – fully vested from day one
• Award-winning culture & unprecedented team spirit (LA Business Journal & Built In LA)
• Career growth opportunities – we love promoting from within!