Certified Medical Assistant

Summary

Join our team as a Remote Certified Medical Assistant and support virtual patient care programs. You will assist patients with telehealth processes, including check-ins, video visits, vital sign measurements, medical history, medication reconciliation, and screening questionnaires. Accurate documentation and proactive technology support are crucial, with escalation of clinical concerns to RNs as needed. This is a fully remote contract position offering a meaningful impact on healthcare. You will guide patients through virtual intake, collect and document patient information, handle calls, and provide support. Accurate documentation in EHR systems is essential.

Requirements

• Minimum 3-5 years of experience as a Certified Medical Assistant (remote CMA experience preferred)
• Medical Assistant Certification through AAMA, AMT, NHA, or NCCT
• High school diploma or equivalent (higher education is a plus)
• Experience handling high call volumes in a fast-paced environment
• Familiarity with EHR systems for documentation
• Tech-savvy with the ability to quickly adapt to new platforms, including Slack and Google Suite
• Strong oral, written, and interpersonal communication skills
• Proven ability to work successfully with diverse patient populations
• Ability to work independently and effectively prioritize tasks

Responsibilities

• Assist patients with connecting to telehealth video visits and troubleshooting technical issues
• Guide patients through the virtual intake process, ensuring a seamless experience
• Collect and document vital signs, medical history, and medication reconciliation
• Administer and complete screening questionnaires as part of patient intake
• Handle inbound calls, assess patient needs, and provide appropriate guidance
• Offer live phone support to answer questions and address concerns before appointments
• Proactively manage patient care workflows from initial outreach to case resolution
• Escalate abnormal or elevated vital signs, medical history concerns, or other clinical concerns to RNs
• Accurately document all patient interactions using electronic health records (EHR) including but not limited to AthenaOne and Healthie; document all calls through platforms including Salesforce; utilize phone call scripts and EHR macros
• Index patient cases based on screening results and vital signs for follow-up and prioritization

Preferred Qualifications

• Experience working with AthenaOne EHR, Salesforce and Slack (or similar platforms)
• 2-4 years of telehealth or phone-based patient care experience
• Being bilingual in Spanish is a plus