ISN Corp is hiring a
Certified Project Manager

Summary

Join ISN Corporation as a highly skilled and Certified Project Manager to oversee daily operations of a large, high volume government omni channel contact center.

Requirements

• Project Manager Professional (PMP) Certification
• Business acumen in federal operations, personnel management, appropriations, contracting, and labor relations
• Outstanding written and verbal communication skills, including demonstrated experience creating concise, visually pleasing slide decks and written documents and giving presentations for various types of audiences (from CSRs to government executives)
• Ability to influence others to move to a common vision through relationship building and active listening
• Adaptability to changing circumstances, as well as a proactive approach to overcoming potential blockers and mitigating risks
• Business acumen in executing government task orders, including managing staffing, operations, and budget
• Ability to monitor contact, performance, and customer experience data and identify and present recommendations for improvements to senior Government officials

Responsibilities

• Be responsible for all daily operations of a large, high volume government omni channel contact center
• Oversight of the entire project which includes technology, staffing to meet requirements, and making sure all aspects of operations are run smoothly

Benefits

• Major medical insurance with prescription coverage
• Dental plan
• Flexible spending
• Short-term and long-term disability benefits at no cost to employees
• Basic life insurance at no cost to employees
• Retirement Plan
• Paid leave with accrual beginning at Date of Hire