Channel Account Manager II

Summary

Join Huntress as our first Account Executive II in the UK and Ireland, a fully remote role focused on driving customer loyalty, renewals, and expansion. You will work closely with sales and marketing teams to develop creative engagement strategies for customers and third-party reseller partners. This high-impact position requires 5+ years of experience in customer success, account management, or direct sales, ideally within the SaaS cybersecurity industry. Success will be measured by customer satisfaction, retention, and expansion. Huntress offers a 100% remote work environment, generous benefits, and opportunities for professional growth.

Requirements

• 5+ years of experience in Customer Success, Account Management, or Direct Sales roles, ideally focused on mid-market and below
• Strong experience in SaaS, preferably related to the cyber-security industry
• Experience with HubSpot, or other similar CRM platforms
• Passionate about working with both customers and partners alike
• Strong bias to action and ability to get things done efficiently and effectively

Responsibilities

• Work with customers to be a trusted advisor delivering solutions that increase end-user satisfaction, Huntress solution adoption, and deliver exceptional quality service
• Build and maintain strong relationships with multiple contacts within assigned customer organizations
• Contribute to team goals around retention, expansion, and satisfaction
• Develop creative ways to engage with customers

Preferred Qualifications

• Experience in mid-market and below
• Experience in cyber-security industry

Benefits

• 100% remote work environment - since our founding in 2015
• New starter home office set up reimbursement (€480)
• Generous personal leave entitlements
• Digital monthly reimbursement (€111)
• Travel to the US 1-2 times/year for various company events
• Pension
• Access to the BetterUp platform for coaching, personal, and professional growth