Sezzle is hiring a
Chargeback Operations Analyst

Summary

Join Sezzle as a Chargeback Analyst to support fraud monitoring, analyzing and responding to card and ACH disputes filed against Sezzle. As a Chargeback Analyst, you will work closely with our fraud/risk team and customer disputes team to navigate issues on a case by case basis.

Requirements

• Bachelor's degree from an accredited institution
• Minimum 1 year of experience in processing chargebacks or investigating and resolving fraud incidents
• Experienced in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment
• Attention to detail and ability to multitask
• Excellent problem-solving and analytical skills
• Strong business judgment and communication skills
• Ability to self-start and work with minimal supervision after training
• Able to work through holidays

Responsibilities

• Investigate disputed credit card, debit card, and ACH transactions and take suitable action to resolve those disputes within the allowed timeframes
• Work cross functionally with relevant departments (fraud, disputes) to determine next steps on a case to case basis
• Investigate individual transactions using internal policies and review methodologies to identify patterns or trends
• Understand our systems and tools; investigate account patterns through data analysis
• Collaborate with analysts, operations specialists, data scientists and engineering to improve our loss prevention mechanisms, processes and tools
• Learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technologies
• Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses
• Handle escalations from internal and external stakeholders in a professional and efficient manner

Preferred Qualifications

• 2+ years of experience in processing chargebacks or fraud claims or live transactions against fraudulent activity in e-commerce, banking, fintech or financial institutions is a plus
• Ideal candidate will be available to start within two weeks following an offer