Remote Risk Team Leader

Summary

Join Payoneer's global community and empower anyone, anywhere to participate and succeed in the global economy. As a strong leader, you'll manage a team of FinCrime investigators/risk analysts, coach, train, motivate, and drive their performance. You'll ensure smooth, effective, and efficient FinCrime/Risk Operations while meeting regulations and SLAs.

Requirements

• Bachelor’s degree – a must
• Has at least 3 years of proven track record in successful managerial experience – a must
• Has at least 2 years of relevant professional work experience in online risk/compliance management, fraud prevention, or compliance/risk with a global payment/remittance/e-commerce platform, chargebacks, and disputes – a must
• Has excellent communication skills and English (both written and spoken) – a must
• A positive, energetic, bold, and communicative people-person – a must
• Has proven, strong cross-team collaboration and interpersonal skills
• A well-organized, energetic individual with a can-do approach
• A problem solver, who is experienced working under pressure
• Has a flexible attitude and emotional agility
• Able to cope with changing requirements and levels of uncertainty in a fast-paced environment
• An independent and opinionated thinker, who take the initiative and can see processes through

Responsibilities

• Lead and manage a team of FinCrime investigators / risk analysts
• Coach, train, motivate, and drive the performance of the team
• Ensure FinCrime/Risk Operations are performed smoothly, effectively, and efficiently, while meeting regulations and SLAs
• Manage team’s practice, provide ongoing feedback, foster teamwork and collaboration, and meet team and company-related goals
• Support the team to achieve its operational objectives, manage workloads and analysts’ professional development
• Set individual and team KPIs, ensure adherence, and manage team’s expectations and performance
• Manage professional aspects of FinCrime/Risk investigations and incidents and be a point for escalations
• Supervise and monitor FinCrime/Risk operations and performance
• Ensure performance based on established goals, benchmarks, and milestones
• Drive innovation and enhancement initiatives to support scale, efficiency, and automation
• Ensure consistency in practices, policies, and procedures
• Identify and address gaps and opportunities in individual and team performance
• Work closely with other teams and departments to support the development of tools, processes, and products to improve FinCrime/Risk mechanisms and CX
• Work closely and communicate with external 3rd parties