Charter Operations Coordinator

Summary

Join Aero as a Charter Operations Coordinator and manage the day-to-day logistics of private charter operations. You will liaise with various stakeholders, including charter brokers, vendors, and Aero's Operations Control Center, to ensure smooth and efficient flight operations. Building strong relationships with charter guests is crucial to understanding their needs and delivering exceptional experiences. Responsibilities include processing charter requests, managing trip documents, placing catering orders, coordinating with ground operations, and identifying opportunities for process improvement. The role also involves ensuring compliance with regulations and policies. Aero offers competitive pay, comprehensive benefits, and paid time off.

Responsibilities

• Process vetting of charter requests
• Build strong relationships with charter brokers and lead guests as their primary point of contact for operational communications with Aero
• Ensure timely receipt from charter broker, posting to appropriate crew members and managers, and filing for all trip briefing and catering documents
• Highlight any issues of concern, discuss with the flight attendant as needed, and escalate to the charter broker and Director of Charters or appropriate escalation point
• Place catering order timely and in alignment with guest preferences and special requests
• Ensure jets are well stocked for charter flights by keeping an updated list of standard stock in conjunction with our Experience Operations Specialist ensuring time is allocated for the Flight Attendant to fully stock the galley before the trip, and liaising with the Flight Attendant on daily usage and inventory throughout the trip
• Liaise with Aero OCC and Aero ground operations regarding third-party Fixed Base Operators (FBOs), handling agents, and vendors for proper staging of chartered flights, including jet fueling, servicing, and washing
• Identify opportunities for improvement in relation to pre-flight preparation and contribute to process development
• Ensure all crew duty and flight times meet all applicable regulations and policies
• Other projects as assigned

Benefits

• Pay Range: $26-32 - exact compensation may vary based on skills, experience, and location
• Time Off: accrued vacation, sick, bereavement, and holiday
• Benefits: medical, dental, vision, life, disability, 401k, dependent care FSA, health FSA