Chief Client Officer

Summary

Join Grow, a leading digital experience agency, as their Chief Client Officer. In this crucial role, you will spearhead client relationship building, strategic solution development, and team leadership. You will directly manage key client accounts, ensuring their success and growth. This position requires deep digital expertise and agency client services experience. The role involves both strategic leadership and hands-on client interaction within a collaborative team environment. Grow offers a competitive salary, performance-based bonuses, and comprehensive benefits.

Requirements

Deep digital expertise and comparable experience running the client services function within a successful agency

Responsibilities

• Direct and oversee our agency-wide approach to client success and satisfaction
• Oversee and advise on all client relationships to ensure their ongoing health, success, and intentional growth
• Establish relationships with key client stakeholders, fostering strategic partnership and trust, and acting as a point of escalation when needed
• Set and uphold standards for client service excellence, including essential processes and ways of working
• Lead and manage team members serving in full-time brand lead roles
• Serve as the primary owner of select client relationships, ensuring strategic partnership, relationship health, and business growth
• Identify opportunities to connect client objectives and agency capabilities; lead the proposal or pitch process to secure that work
• Drive selected engagements during key stages, including: defining success, steering the team to right-fit solutions, maintaining alignment with the client, and ensuring successful delivery
• Lead the proposal or pitch process on key new business opportunities; overseeing and contributing to others led by the CEO or agency brand leads
• Lead the development of strategies to expand existing client relationships across their internal business units
• Define agency strategies and plans in partnership with CEO and agency leadership team
• Own relevant outcomes and KPIs, including but not limited to client revenue and retention
• Recruit, hire, onboard, and train client services talent to support the agency's growth
• Oversee strategy function

Preferred Qualifications

Experience and skills sufficient to oversee our agency’s strategy function, including staff and freelancers

Benefits

• Competitive base salary and a performance-based bonus tied to agency profitability
• Additional long-term incentives, such as phantom equity
• Health, dental, matching 401k, parental leave, paid learning and development opportunities
• Flexible paid time off and uncapped sick time
• 18 paid holidays, including two full weeks in which we fully close operations — one at midsummer, and one at the winter holidays
• Relocation expenses
• Temporary housing