Chief Operating Officer

Summary

Join our client as their experienced and strategic Chief Operating Officer (COO) to oversee and optimize operations across multiple fast-moving ventures, including a CRO agency and a full-service ad agency. This key leadership position focuses on driving operational efficiency, managing complex projects, overseeing day-to-day business functions, and shaping the company's future. You will work closely with the Founder to execute business strategies and ensure operational effectiveness. The role requires strong operational expertise, cross-functional team management, and strategic project leadership. Success in this position will be measured by operational efficiency, timely project completion, optimized systems, and the Founder's ability to focus on high-level strategy. This is a fully remote position with a 9 AM - 5 PM PST schedule.

Requirements

• 4+ years of experience in operations leadership or a Chief Operating Officer (COO) role, ideally within agencies or startup environments
• Agency experience is a must—proven success in managing operations in a fast-paced agency setting
• Strong operational expertise with the ability to streamline complex processes, improve efficiency, and drive business growth
• Extensive experience in managing and leading cross-functional teams, particularly in client success, HR, finance, and operations
• Proficient in using operational tools (e.g., ClickUp, Slack, Google Workspace) and familiar with AI/automation platforms (e.g., Zapier, Airtable, Notion AI)
• Demonstrated ability to develop and execute strategic projects while managing the daily operations of multiple businesses
• Excellent communication and leadership skills, with experience reporting directly to founders or C-suite executives
• A track record of successfully scaling businesses and driving operational improvements

Responsibilities

• Work closely with the Founder to execute business strategies, prioritize key initiatives, and ensure operational effectiveness across all businesses
• Provide strategic oversight for all day-to-day operations, driving key initiatives and continuous improvements across multiple ventures
• Serve as the key leader for the organization’s client success, ensuring strong relationships, high levels of satisfaction, and long-term partnerships
• Lead, develop, and manage high-performing teams across operations, client success, HR, and finance departments
• Oversee recruitment, training, and performance management, ensuring a motivated and effective workforce aligned with company goals
• Foster a culture of collaboration, accountability, and growth within the teams
• Identify inefficiencies in business operations and implement strategies to streamline workflows and improve productivity
• Oversee the documentation and optimization of standard operating procedures (SOPs) and recurring processes across the business
• Use tools like ClickUp, Slack, and Loom to ensure all processes are standardized, efficient, and scalable. Proactively troubleshoot and address operational bottlenecks
• Lead the financial management efforts across the company, ensuring sound financial practices, forecasting, and budgeting
• Oversee the development and implementation of accounting processes and ensure financial health through careful tracking and reporting of revenue, expenses, and profitability
• Collaborate with finance teams to build systems that support financial scalability and efficient financial operations
• Lead strategic projects, including new product launches, market expansions, and process improvements
• Implement AI and automation tools to optimize operations and drive efficiency
• Research and suggest new operational tools, processes, and strategies to improve overall business performance
• Ensure that the client experience is seamlessly managed and that expectations are consistently met or exceeded
• Develop and implement client success strategies, focusing on retention, upselling, and reducing churn
• Act as the escalation point for major client issues and ensure that resolutions are timely and satisfactory
• Build and maintain strong relationships with key stakeholders, including team members, vendors, and partners, ensuring collaboration and alignment across all initiatives
• Track KPIs and metrics to measure success, adjusting strategies as needed to meet business objectives
• Oversee internal communication across all business units, ensuring the Founder’s strategic vision is clear and consistent
• Regularly report on the status of operational projects and performance metrics to the Founder, providing insights and recommendations for improvement
• Lead the integration and optimization of tools, platforms, and systems that drive business operations, including automation and AI tools such as ChatGPT, Zapier, Airtable, and Notion AI
• Ensure that all teams are aligned and using the right tools to maximize productivity

Preferred Qualifications

• Operational efficiency across multiple ventures with minimal delays and maximum productivity
• Strategic projects are completed on time, with clear and measurable results
• Systems and workflows are optimized and continuously improved to support scalable business growth
• The Founder can focus on high-level strategy, knowing that day-to-day operations, client success, HR, and financial management are in capable hands
• Increased use of automation and AI tools to reduce operational overhead and improve performance

Benefits

This is a fully remote position (Work from Home), 9 AM - 5 PM PST