Chief Operating Officer

Summary

Join Kraken as a Product Operations leader and serve as the functional COO of Kraken Canada, overseeing the operational execution of the Canadian business. This role blends hands-on product delivery with strategic operational oversight, supporting Trade Operations and overseeing MTL-licensed entities in the US. You will act as a connective tissue between various departments, ensuring regulated products go to market smoothly and scale reliably. The position requires a world-class operator with experience building and scaling consumer-facing products in regulated markets, leading cross-functional teams, and shaping company strategy. You will be responsible for day-to-day operations, regulatory audits, client lifecycle management, and market performance for Kraken Canada and global consumer trading products. This is a fully remote position.

Requirements

• Significant experience in product operations, general management, or go-to-market roles, ideally in fintech, crypto, or regulated financial tech
• Demonstrated experience launching and scaling products in regulated environments
• Strong track record of cross-functional execution you’ve shipped with product teams and delivered under pressure
• Fluency in crypto-native operations, including treasury flows, custody structure, and digital wallet architecture
• Experience with financial operations: partnering with FP&A, understanding P&Ls, and tracking operational cost drivers
• Comfortable working with compliance and legal, able to interpret regulation and map it to business processes
• Able to navigate fast-changing environments while maintaining clarity, speed, and operational control
• Excellent communicator across technical, executive, and external stakeholder audiences

Responsibilities

• Act as the functional COO for Kraken Canada, overseeing day-to-day operations, regulatory audits, client lifecycle management, and market performance
• Lead product operations for our global consumer trading products and Kraken Canada and our MTL-licensed U.S. states owning business readiness, and operational success
• Partner with Product to deliver features that meet compliance and operational requirements across jurisdictions
• Manage readiness and go-to-market of new products with a sharp eye on process scalability and internal controls
• Drive cross-functional execution on roadmap milestones, compliance deliverables, and infrastructure upgrades
• Work closely with our compliance teams to ensure audit-readiness and operational risk mitigation
• Partner with Finance and Data to own forecast inputs, monitor cost-performance metrics, and support P&L clarity across regulated business units
• Represent the operational side of Canada and U.S. in board, regulatory, and executive discussions
• Champion a high-leverage operating model: define core metrics, improve systems, and elevate how Kraken builds and scales regulated products

Preferred Qualifications

• Experience operating under FINCEN, SEC, or CIRO frameworks
• Former founder, GM, or COO in a fintech or crypto startup
• Passion for retail investors and crypto adoption